Territory Service Manager

TVS Motor Company; Varanasi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

TVS Motor Company is seeking a Service Standards Specialist for its preowned vehicle network in India. The role focuses on implementing service standards, policies, and dealer growth strategies to improve overall service business and customer satisfaction.

Responsibilities include enhancing workshop efficiency, ensuring genuine parts supply, and driving training for dealer service teams to elevate product knowledge and service repair quality.

Qualifications

• Degree: Bachelor of Engineering (BE/B.Tech) required.
• 3 to 8 years of relevant experience stated in the job description.
• Strong focus on service excellence, customer satisfaction and dealer collaboration.

Responsibilities

• Improve dealer service business and service profitability.
• Enhance service workshop efficiency to boost customer satisfaction.
• Ensure availability of genuine parts from TVSM-recommended sources.
• Improve PSF score through audits and corrective actions in workshops.
• Contact customers regularly to understand expectations and resolve complaints within 48 hours.
• Provide on-the-job training to dealer service teams on product knowledge, service standards, tools and customer handling.

Skills

Technical Expertise

Interpersonal skills

Operational Excellence

Leadership and People Management

Customer Focus

Education

BE/B.Tech

Job description

Job Description

Job Description

3 - 8 Years

White Collar

About the company -TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company.

Group Company: TVS Motor Company

Position description

Implement company’s service standards & policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.

Primary Responsibilities:

a.Improve service business of dealer.

b.To improve service operational efficiency in workshop to improve customer satisfaction and profitability.

c.Ensure availability of genuine parts supplied by TVSM recommended source

• Improve PSF Score:

a.Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.

b.Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints within 48 hours.

c.Improve the capability level of dealer’s service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer

d.satisfaction, updating the mechanics knowledge through Competitor model training.

• Product Quality

a.Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.

• Degree: Bachelor of Engineering - B.E/ B.Tech
• Technical Expertise
• Interpersonal relationship
• Operational Excellence
• Leadership and People Management
• Customer Focus

Required work experience

• Years of experience: 3 to 8

Job Snapshot

Updated Date

30-10-2026

Job ID

JOB ID_05001

Section

Location