Associate - IT Support & MDM

Mahindra Logistics; Mumbai; On-site; INR 279,000 - 469,000; Full time

Job summary

Mahindra Logistics is seeking a proactive front office associate to manage reception, concierge, and bell captain duties at our Mumbai office. You will provide exceptional guest service, address needs promptly, and maintain professional appearance and demeanor.

You will coordinate with housekeeping and maintenance to ensure seamless service delivery, maintain accurate records, and support sales efforts by delivering a warm, attentive guest experience that enhances overall performance.

Qualifications

• Front desk or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to coordinate with multiple departments.

Responsibilities

• Manage front office operations, including reception, concierge, and bell captain duties.
• Provide exceptional customer service to guests, ensuring their needs are met and concerns addressed promptly.
• Coordinate with housekeeping and maintenance to ensure seamless service delivery.
• Maintain accurate records and reports, including guest information and transaction details.
• Handle guest complaints and feedback professionally and courteously.
• Collaborate with colleagues to achieve sales targets and improve overall performance.

Skills

Front office operations

Customer service

Interdepartmental coordination

Record keeping

Complaint handling

Sales collaboration

Job description

• Manage front office operations, including reception, concierge, and bell captain duties.
• Provide exceptional customer service to guests, ensuring their needs are met and concerns addressed promptly.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery.
• Maintain accurate records and reports, including guest information and transaction details.
• Handle guest complaints and feedback professionally and courteously.
• Collaborate with colleagues to achieve sales targets and improve overall performance.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.