Associate IOC Specialist

Q2; Bengaluru; Hybrid; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Hybrid work opportunities

Flexible time off

Career development & mentoring

Health insurance

Parental leave

Volunteer programs

Job summary

Q2 is seeking an IOC Analyst/Lead to join the IT team to monitor, troubleshoot and support alerts related to ACH, Transactions, DataServices and more. The role requires responding to alerts, coordinating with internal teams, and maintaining security and availability across Windows/Linux systems and virtualized environments.

The candidate should have 2+ years of related experience, strong English communication, and be able to work in a 24x7 hybrid environment.

Qualifications

• Basic knowledge of Windows and/or Linux server administration concepts.
• Basic knowledge of networking concepts.
• Basic level exposure to virtualized environments (VDI, VMware).
• Basic knowledge of application support in multi-tier environments (web, app, database).
• Basic knowledge of incident, change, and problem management principles.
• 2+ years of related experience.
• Strong organizational and multi-tasking skills.
• Team-oriented teamwork required.
• Experience with automation tools and procedures.

Responsibilities

• Proactively respond to alerts to maintain environment health.
• Follow documented processes to resolve issues.
• Monitor logs and alerts across platforms to identify security incidents.
• Analyze risks from various inputs and take containment/escalation actions.
• Document troubleshooting results and provide status updates to customers.
• Identify and escalate critical impacts to on-call teams.
• Create/runbooks to support changes in infrastructure.
• Manage case workload and daily IOC tasks.
• Ensure smooth handoffs during shift changes.
• Manage incidents efficiently through people, processes and tech.
• Lead projects to improve IOC efficiency.
• Support 24x7 operations.
• Train team members and staff on architecture and standards.

Skills

Windows/Linux basics

Networking basics

Virtualization basics

Multi-tier support

Incident/change/problem management

Automation tools

English communication

Job description

As passionate about our people as we are about our mission.

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

Why Join Q2?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

What Makes Q2 Special?

We are seeking an IOC Analyst/Lead to join our IT team to assist and provide first response support in the monitoring, troubleshooting and support of various alerts related to ACH, Transactions, DataServices, Auto Funds Transfer, Adapter Health, connectivity, File Movers, Windows operating systems, databases, utilities, system tools. As an IOC Analyst, you will respond to alerts and cases, collaborate with internal departments for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams.

RESPONSIBILITIES:

• Proactively respond to alerts generated by monitoring systems to maintain environment health and stability.
• Resolve issues by following documented processes and pre-defined standard operating procedures.
• Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information.
• Leverage internal tools and capabilities to analyze potential risks from a variety of intakes taking appropriate response actions to include threat containment and/or escalation.
• Document troubleshooting results and remediation actions, provide regular status updates to impacted customers.
• Identify and elevate critical impact to on-call teams
• Create and maintain operational runbooks in support new and changing infrastructure
• Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists
• Ensure proper transition during shift changes
• Incident and Event Management:
• Responsible for ensuring efficient resolution of incidents through people, process, and technology
• Manage projects to improve IOC efficiency.
• Flexible to work in 24*7 environment.
• Responsible for training team members, project engineers, technical support staff and application development staff to understand and work within the defined architecture and standards being implemented.

EXPERIENCE AND KNOWLEDGE:

• Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, Linux, Connectivity andDNS.
• Basic knowledge of networking concepts
• Basic level exposure to virtualized environments (Remote Desktop, VDI and VMWare).
• Basic knowledge of application support within multi-tier environments (web, application, database)
• Basic knowledge of incident, change, and problem management principles
• 2+years previous related experience
• Must have strong organizational and multi-tasking skills to prioritize workload in a fast-pacedenvironment
• Must work effectively within a teamenvironment
• Experience on Automation tools and procedures

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off

• Career Development & Mentoring Programs

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

• Community Volunteering & Company Philanthropy Programs

• Employee Peer Recognition Programs – “You Earned it”

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program. We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.