Associate IOC Specialist

Q2 India; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Career development

Volunteer program

Job summary

Q2 India is seeking an IOC Analyst/Lead to join our IT team to monitor, troubleshoot and support alerts across ACH, Transactions, DataServices, Auto Funds Transfer, and more. You will respond to alerts, collaborate with internal teams, and help maintain system health and security.

Ideal candidates have 2+ years in incident response, Linux/Windows admin, and experience with monitoring tools, logs, and runbooks in a 24x7 environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience with incident, change, and problem management.
• Fluent written and oral communication in English.

Responsibilities

• Respond to monitoring alerts and issues according to documented procedures.
• Follow runbooks and standard operating procedures.
• Assist in triage across Linux, Windows, and network environments.
• Document steps during incident response and troubleshooting.
• Perform daily IOC tasks under guidance of senior team members.
• Collaborate during shift transitions with accurate updates.

Skills

Linux/Windows admin

Incident management

Log analysis

Scripting basics

Education

Bachelor's degree in IT/CS or related field

Tools

LogicMonitor

Splunk

Grafana

VMware

Job description

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week-featuring learning, community service, and culture-building experiences-we create opportunities to connect, grow, and make an impact. We are seeking an IOC Analyst/Lead to join our IT team to assist and provide first response support in the monitoring, troubleshooting and support of various alerts related to ACH, Transactions, DataServices, Auto Funds Transfer, Adapter Health, connectivity, File Movers, Windows operating systems, databases, utilities, system tools. As an IOC Analyst, you will respond to alerts and cases, collaborate with internal departments for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams.

RESPONSIBILITIES

Proactively respond to alerts generated by monitoring systems to maintain environment health and stability. Resolve issues by following documented processes and pre-defined standard operating procedures. Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information. Leverage internal tools and capabilities to analyze potential risks from a variety of intakes taking appropriate response actions to include threat containment and/or escalation. Document troubleshooting results and remediation actions, provide regular status updates to impacted customers. Identify and elevate critical impact to on-call teams Create and maintain operational runbooks in support new and changing infrastructure Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists Ensure proper transition during shift changes Incident and Event Management: Responsible for ensuring efficient resolution of incidents through people, process, and technology Manage projects to improve IOC efficiency. Flexible to work in 24*7 environment. Responsible for training team members, project engineers, technical support staff and application development staff to understand and work within the defined architecture and standards being implemented.

RESPONSIBILITIES

• Respond to monitoring alerts and escape issues according to documented procedures
• Follow predefined runbooks and standard operating procedures
• Assist in the identification and triage of issues across Linux, Windows, and network environments
• Document steps taken during incident response and troubleshooting
• Perform daily IOC tasks under the guidance of senior team members
• Participate in shift transitions by providing accurate updates and documentation
• Collaborate with peers to learn and grow technical skills in a 24x7 environment

EXPERIENCE AND KNOWLEDGE

Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, Linux, Connectivity and DNS. Basic knowledge of networking concepts Basic level exposure to virtualized environments (Remote Desktop, VDI and VMWare). Basic knowledge of application support within multi-tier environments (web, application, database) Basic knowledge of incident, change, and problem management principles 2+ years previous related experience Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment Must work effectively within a team environment Experience on Automation tools and procedures RESPONSIBILITIES Respond to monitoring alerts and escape issues according to documented procedures Follow predefined runbooks and standard operating procedures Assist in the identification and triage of issues across Linux, Windows, and network environments Document steps taken during incident response and troubleshooting Perform daily IOC tasks under the guidance of senior team members Participate in shift transitions by providing accurate updates and documentation Collaborate with peers to learn and grow technical skills in a 24x7 environment

EXPERIENCE AND KNOWLEDGE

• Typically requires a Bachelor's degree in Information Technology, Computer Science, or equivalent experience and may require up to 2 years of related experience; or an advanced degree without experience
• Basic knowledge of Windows and/or Linux server administration
• Exposure to networking concepts and basic troubleshooting
• Understanding of incident and change management fundamentals
• Familiarity with monitoring tools (e.g., LogicMonitor, Splunk, Grafana)
• Demonstrated ability to work within a team and take direction
• Strong organizational and multitasking skills
• This position requires fluent written and oral communication in English

Health & Wellness

Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - “You Earned it” Click here to find out more about the benefits we offer. Our Culture & Commitment: We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Mission Q2’s mission is to build strong and diverse communities by strengthening their financial institutions. That mission shapes the technology we build, how we serve our customers, and how we show up for each other. Vision We started with a straightforward belief: technology could fundamentally change how financial institutions serve their communities. More than 20 years later, that belief still drives us. Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow. Across every department and region, Q2 team members bring creativity, collaboration, and purpose to building technology that makes banking stronger, easier, and more human. Culture & Values Q2’s culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities. We take our mission seriously. We also have fun doing it. Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve. We’re also helping shape how AI is applied in financial services, bringing the same disciplined, banking-first approach Q2 has practiced for more than 20 years to this next chapter of innovation.