Associate III - Production Support - Java Support

UST; Thiruvananthapuram; On-site; INR 900,000 - 1,300,000; Full time

Job summary

UST in Thiruvananthapuram, India is seeking a Production Support Associate with 5-6 years of experience to provide 24x7 production support for business-critical applications. The role requires strong expertise in Java, Unix/Linux and Oracle databases, and the ability to respond to incidents quickly while maintaining system availability.

You will monitor health and performance, analyze logs, perform SQL queries, coordinate with development and infra teams, contribute to runbooks, and participate

Qualifications

• 5–6 years of experience in application production support.
• Strong expertise in Java, Unix/Linux and Oracle databases.
• Experience handling critical production incidents and 24x7 support.

Responsibilities

• Provide 24x7 production support for business-critical applications.
• Monitor application health, system performance, and batch processes.
• Investigate, troubleshoot, and resolve production incidents within agreed SLAs.
• Analyze application logs and identify root causes of issues.
• Perform SQL queries and data validation using Oracle databases.
• Collaborate with development, infrastructure, and business teams for issue resolution.
• Implement fixes, workarounds, and preventive measures to minimize recurring incidents.
• Support application deployments, release activities, and post-deployment validations.
• Create and maintain operational documentation, runbooks, and knowledge articles.
• Participate in on-call support and incident management activities.

Skills

Java

Unix/Linux

Oracle

Production Support

Job description

Role Description

Job Summary We are seeking an experienced Production Support Associate with 5-6 years of experience in application production support. The ideal candidate should have strong expertise in Java, Unix/Linux, and Oracle databases, along with experience in handling critical production incidents, troubleshooting application issues, and ensuring system availability in a 24x7 support environment.

Key Responsibilities

• Provide 24x7 production support for business-critical applications.
• Monitor application health, system performance, and batch processes.
• Investigate, troubleshoot, and resolve production incidents within agreed SLAs.
• Analyze application logs and identify root causes of issues.
• Perform SQL queries and data validation using Oracle databases.
• Collaborate with development, infrastructure, and business teams for issue resolution.
• Implement fixes, workarounds, and preventive measures to minimize recurring incidents.
• Support application deployments, release activities, and post-deployment validations.
• Create and maintain operational documentation, runbooks, and knowledge articles.
• Participate in on-call support and incident management activities.

Skills

• Java
• Oracle
• Production Support