Associate III - Production Support

UST; Chennai District; On-site; INR 520,000 - 800,000; Full time

Job summary

UST is seeking a skilled Support Analyst focused on SQL, UNIX, and Shell Scripting with hands-on IT support experience. The role emphasizes troubleshooting, configuration management, and system monitoring, with added value from cloud and data platform familiarity.

You will monitor performance, resolve incidents per SLA, and implement file-processing changes while collaborating with cross-functional teams to improve processes and knowledge bases.

Qualifications

• Proficiency in SQL for data analysis and troubleshooting.
• Strong UNIX/Linux command-line skills for monitoring and maintenance.
• Shell scripting to automate tasks and workflows.
• Experience with IT support and incident resolution within SLAs.
• Familiarity with cloud services (AWS) and data platforms is a plus.

Responsibilities

• Monitor and maintain system performance using SQL, UNIX, and Shell Scripting.
• Troubleshoot and resolve technical incidents in adherence to SLAs.
• Perform configuration changes and implement file-processing alterations as needed.
• Monitor dashboards and take action for failures in monitoring tools.
• Ensure continuous monitoring of application servers, file transfers, and customer profiles.
• Develop and implement SOPs to enhance efficiency and document resolutions for knowledge base.

Skills

SQL

UNIX/Linux

Shell scripting

Databricks

Incident management

Amazon S3

Python

Service level management

Production support

Process documentation

System configuration

Tools

AWS

Databricks Postgres

Job description

Role Description

We are seeking a highly motivated and skilled Support Analyst with a primary focus on SQL, UNIX, and Shell Scripting. The ideal candidate will have hands-on experience in IT support and a strong understanding of technical troubleshooting, configuration management, and system monitoring. Additionally, a basic understanding of modern cloud technologies and data platforms will be an added advantage.

Responsibilities:

• Core Support Activities:
  • Monitor and maintain system performance using SQL, UNIX, and Shell Scripting.
  • Troubleshoot and resolve technical incidents in adherence to SLAs.
  • Perform configuration changes and implement file-processing alterations as needed.
• Application & System Monitoring:
  • Monitor dashboards and take necessary actions for failures in monitoring tools.
  • Ensure continuous monitoring of application servers, file transfers, and customer profiles.
• Documentation & Process Improvement:
  • Develop and implement SOPs to enhance efficiency and streamline processes.
  • Document issues and resolutions to improve the knowledge base for the team.
• Mentorship & Collaboration:
  • Guide and mentor team members in troubleshooting and resolving unfamiliar issues.
  • Collaborate with cross-functional teams to support new implementations and enhancements.

Primary Skillset:

• Proficiency in:
  • SQL: Writing and debugging queries for data analysis and troubleshooting.
  • UNIX/Linux: Command-line expertise for system monitoring and maintenance.
  • Shell Scripting: Automating tasks and workflows to improve efficiency.

Additional Knowledge Areas (Preferred):

• AWS S3:
  • Basic understanding of S3 components (Buckets, Objects, Directory Buckets).
  • Knowledge of access control, security, logging, and monitoring in S3.
• Amazon CloudWatch:
  • Experience with monitoring dashboards, alarms, and resource performance.
  • Setting up metrics and s to ensure system stability.
• Databricks:
  • Understanding data workflows and writing SQL queries in Databricks Postgres.
• Python:
  • Ability to troubleshoot and modify beginner-to-intermediate scripts.

Role Description

We are seeking a highly motivated and skilled Support Analyst with a primary focus on SQL, UNIX, and Shell Scripting. The ideal candidate will have hands-on experience in IT support and a strong understanding of technical troubleshooting, configuration management, and system monitoring. Additionally, a basic understanding of modern cloud technologies and data platforms will be an added advantage.

Responsibilities:

• Core Support Activities:
  • Monitor and maintain system performance using SQL, UNIX, and Shell Scripting.
  • Troubleshoot and resolve technical incidents in adherence to SLAs.
  • Perform configuration changes and implement file-processing alterations as needed.
• Application & System Monitoring:
  • Monitor dashboards and take necessary actions for failures in monitoring tools.
  • Ensure continuous monitoring of application servers, file transfers, and customer profiles.
• Documentation & Process Improvement:
  • Develop and implement SOPs to enhance efficiency and streamline processes.
  • Document issues and resolutions to improve the knowledge base for the team.
• Mentorship & Collaboration:
  • Guide and mentor team members in troubleshooting and resolving unfamiliar issues.
  • Collaborate with cross-functional teams to support new implementations and enhancements.

Primary Skillset:

• Proficiency in:
  • SQL: Writing and debugging queries for data analysis and troubleshooting.
  • UNIX/Linux: Command-line expertise for system monitoring and maintenance.
  • Shell Scripting: Automating tasks and workflows to improve efficiency.

Additional Knowledge Areas (Preferred):

• AWS S3:
  • Basic understanding of S3 components (Buckets, Objects, Directory Buckets).
  • Knowledge of access control, security, logging, and monitoring in S3.
• Amazon CloudWatch:
  • Experience with monitoring dashboards, alarms, and resource performance.
  • Setting up metrics and s to ensure system stability.
• Databricks:
  • Understanding data workflows and writing SQL queries in Databricks Postgres.
• Python:
  • Ability to troubleshoot and modify beginner-to-intermediate scripts.

Skills

Databricks, Incident Management, SQL, UNIX, Service Level Management, Amazon S3, Process Documentation, Production Support, Python, System Configuration