Associate II, Network & Server Operations (T) - NOC Analyst

Alcon MX; Bengaluru Urban; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Relocation assistance

International, collaborative workplace

Job summary

Alcon in Bengaluru, India seeks a Network Infrastructure Engineer to act as the primary contact for infrastructure services, ensuring alignment with internal standards and security. You will monitor, operate, troubleshoot, and maintain the Data Center, LAN, WAN, Voice/Video and Public Cloud infrastructure with focus on resiliency and compliance.

The role requires 2–4 years in networks, CCNA or higher cert, and hands-on with Cisco/Juniper devices and SD-WAN; shift work 6am–3pm or 2pm–11pm IST

Qualifications

• University degree in Computer Science, Engineering, or related field.
• 2–4 years IT experience in Networks, Cloud, and Voice; CCNA or higher cert.
• Knowledge of routing & switching protocols (OSPF, BGP, VLAN, STP).
• Hands-on with Cisco/Juniper devices and SD-WAN solutions.
• Strong troubleshooting and documentation skills.
• Willing to work in shifts (6am–3pm, 2pm–11pm IST) and weekends.

Responsibilities

• Manage NOC Infrastructure Services to meet SLAs.
• Configure and troubleshoot SD-WAN, WLC, Juniper Mist, ISE, and Firewalls.
• Configure, manage, and troubleshoot Cisco/Juniper routing & switching.
• Perform network performance monitoring, optimization, and fault resolution.
• Manage IP addressing, subnetting, and BlueCat configurations.
• Deploy SD-WAN solutions (Cisco Viptela, Meraki).
• Support incident and major incident management and document service records.
• Monitor availability, capacity and performance; propose improvements.
• Drive system upgrades, patches, migrations to enhance infrastructure.
• Document network configurations and changes; collaborate with teams.
• Suggest improvements in network design and automation.
• Stay current with emerging networking technologies.

Skills

NOC Operations

SD-WAN

WLC

Juniper Mist

ISE

Firewalls

Cisco Routing & Switching

Juniper Routing & Switching

Troubleshooting

Documentation

ServiceNow

ITIL

AWS/Azure

Education

University degree in Computer Science, Engineering, or related field

Tools

BlueCat

Cisco Viptela

Meraki

Juniper Mist

AWS

Azure

ICMP/BGP/OSPF tools

Job description

Summary of Position: Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines. Collaborate with various teams to maintain service quality, security, and compliance. Participate in service reviews, continual improvement and change management sessions. Monitor, operate, troubleshoot, and maintain the Data Center, LAN, WAN, Voice & Video and Public Cloud infrastructure, focusing on resiliency and security.

Key Responsibilities

• Manage NOC Infrastructure Services to meet agreed service levels.
• Configuration and troubleshooting knowledge on SDWAN, WLC, Juniper mist, ISE, Firewall’s.
• Configure, manage, and troubleshoot enterprise routing and switching technologies on Cisco and Juniper platforms.
• Perform network performance monitoring, optimization, and fault resolution.
• Manage IP addressing, subnetting, and network segmentation in Bluecat.
• Deploy, configure, and support SD-WAN solutions (Cisco Viptela, Meraki, or equivalent).
• Participate in project and service reviews, ensuring adherence to budget, quality and process, compliance, and security standards.
• Support incident and major incident management and ensuring accurate service documentation.
• Monitor Infrastructure services availability, capacity and performance, proposing improvements where necessary.
• Independently driving system upgrades, patches, and migrations to enhance infrastructure capabilities.
• Document network configurations, changes, and troubleshooting steps.
• Collaborate with cross-functional teams (systems, storage, applications) for integrated solutions.
• Recommend improvements in network design, performance, and automation.
• Stay current with emerging networking technologies and industry trends.

Benefits of Working with Us

• Engage in dynamic work environments and collaborate with passionate professionals.
• Be part of Alcon's Network Operations Center.
• Collaborate with passionate professionals.
• Experience in an international, collaborative workplace.
• Get involved with cutting-edge Infrastructure technologies and service management practices.

Key Requirements/Minimum Qualifications

• University degree in Computer Science, Engineering, or a related field.
• 2-4 years of IT experience in Networks, Cloud, Voice, Cisco CCNA or other Cisco/Juniper/AWS advanced industry certification in the areas of Network, Cloud, Collaboration and Voice.
• Knowledge of routing & switching protocols like(OSPF, BGP, VLAN, STP).
• Knowledge of voice traffic and CUCM server will be advantage.
• Hands‑on experience with Cisco/Juniper networking devices and SD-WAN solutions.
• Proficiency in troubleshooting network issues.
• Good communication and documentation skills.
• Ready to work in shifts 6am to 3pm and 2pm to 11pm.
• Flexible to provide support during weekends.

Preferred Qualifications

• Experience in troubleshooting and resolving incidents.
• Experience in implementing changes and fulfilling IT Infrastructure requests.
• Must be able to work on technical issues.
• Ability to communicate and collaborate with end users and service providers.
• Must be able to solve problems in a structured and methodical way.
• Proficiency with ServiceNow, ITIL, Cisco, Juniper, AWS, Azure platforms.

Key Competencies

• Results‑driven approach with a focus on meeting and exceeding targets.
• Strong commitment to customer satisfaction and quality service delivery.
• Ability to act swiftly and decisively, prioritizing fast and effective solutions.
• Demonstrated self‑discipline and commitment to achieving set objectives.

Additional Information

• This position requires excellent English communication skills, both written and verbal.
• The role is suited for individuals experienced in coordinating with service providers and managing complex infrastructure environments.
• Cross‑cultural awareness and a global mindset is needed.
• Work hours: 6 AM to 3 PM IST and 2 PM to 11 PM IST
• Relocation assistance: Yes

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason. At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well‑known Opti‑Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.