Alcon Hiring Associate Software Engineer Fresher

Alcon; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Alcon is seeking an Associate Software Engineer in Bengaluru, India. This entry-level position focuses on user support, AWS infrastructure management, and performing QA testing on JIRA stories.

The ideal candidate will have a Bachelor's degree, some IT experience, and proficiency in programming languages including Python and Java, as well as web development technologies.

Joining Alcon means contributing to innovative eye care solutions and working within a multicultural team.

Qualifications

• Min. 0-1 year of IT experience, preferably with familiarity with medical devices.
• Hands-on experience in developing user stories in a web-based application.
• Ability to communicate with diverse stakeholders.

Responsibilities

• Provide responsive and effective support to end-users.
• Monitor and maintain the AWS infrastructure for high availability.
• Investigate and resolve incidents related to user access.

Skills

Python

Java

AWS

Agile methodologies

JIRA

HTML

CSS

JavaScript

React JS

Angular TypeScript

Education

Bachelor’s degree or equivalent

Tools

AWS Cloud Services

Jira

Confluence

Q-Test

Job description

Overview

Alcon is looking to hire highly skilled and self-motivated individuals for the Associate Software Engineer role. This is an entry-level position.

This role requires a strong focus on providing timely and effective support to users, as well as collaborating with cross-functional teams to maintain the portal’s availability and performance. Additionally, the role includes development activities and performing QA testing on JIRA stories from regular sprints.

Responsibilities

• User Support
  • Provide responsive and effective support to end-users, addressing issues related to the Custom Pak Designer promptly
  • Ensure response and resolution times meet SLA requirements
  • Collaborate with customer support teams to understand user concerns and feedback
• AWS Infrastructure Management
  • Monitor and maintain the AWS infrastructure supporting the Custom Pak Designer portal to ensure high availability
  • Respond to alerts and incidents promptly, troubleshooting and resolving issues to minimize user impact
• Communication
  • Communicate with users, both internally and externally, to provide status updates on reported issues and resolutions
  • Work closely with cross-functional teams, translating technical details into user-friendly language
• CommExNow ticket/Incident Resolution
  • Investigate and resolve incidents related to performance, functionality, and user access
  • Collaborate with development teams to escalate and address complex technical issues
• Sprint
  • Perform QA testing on JIRA stories from regular sprints
  • Actively participate in Sprint Retrospective sessions to identify and initiate process improvements
• Documentation
  • Maintain comprehensive documentation of support processes, issue resolutions, and user interactions
  • Create and update knowledge base articles for common user queries
• Training and Education
  • Provide training and support materials for users to enhance self-service capabilities
  • Conduct training sessions for internal teams on common user issues and resolutions

Education

• Bachelor’s degree or equivalent years of applicable experience
• Min. 0-1 year of IT experience preferably with some familiarity of Medical devices and commercial applications
• Hands on experience in developing user stories in a connected web-based application
• Ability to build strong relationships and communicate with a breadth and variety of internal and external stakeholders
• Ability to work with others in Agile, fast-paced, fluid, multi-cultural and multi-disciplinary teams
• Programming Languages: Python, Java
• Cloud Computing, AWS, CI/CD Pipelines, Development with AWS Services, Security, Deployment
• Web Development: Front-End Technologies: Angular TypeScript, HTML, CSS, JavaScript, React JS; Back-End Technologies: Node.js, Express, FastAPI
• Working experience using AWS cloud services (EC2, S3, Lambda, PostgreSQL, Python), AWS CloudWatch, AWS X-Ray, PGAdmin, microservices, API and other AWS services; Agile tools: Jira/Confluence; Testing tools: Q-Test/Tosca is a bonus
• Proficiency in English, including reading, writing, understanding, and communication, is required

About Alcon

Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction.