Associate II - Claims - FTE

AVP; Gurugram District; On-site; INR 300,000 - 480,000; Full time

Job summary

Zinnia is a leading technology platform accelerating life and annuities growth. We are hiring for a claims processing role based in Gurugram, India. You will handle complex Annuity policy claims, research requests, and ensure high-quality service within set SLAs.

The ideal candidate has 1+ year in life insurance, strong attention to detail, good English communication, and proficiency with MS Excel/Outlook. Join us to deliver value and protect financial futures.

Qualifications

• Graduation in any stream; Commerce graduate preferred.
• 1+ year in life insurance domain experience with focus on quality and accuracy.
• Office environment with regularly scheduled shifts.
• Proficient with Windows OS and keyboard-driven tasks.
• Typing 30+ WPM with 98% accuracy.
• Effective English business communication for client exchanges.
• Basic math problem-solving ability.
• Email/letter writing skills.
• Strong MS Excel and MS-Outlook knowledge.
• Life insurance domain knowledge preferred (annuities).

Responsibilities

• Process complex claims for Annuity policies.
• Research and process requests while using multiple screens and applications.
• Resolve moderately routine questions following guidelines.
• Perform routine research on customer inquiries.
• Ensure customer satisfaction and meet/exceed service standards.
• Develop and maintain knowledge of insurance products, services, and processes.
• Work with strict timelines.
• Adapt to non-rotating US shift timings.

Skills

English communication

Typing 30+ WPM

Attention to detail

Life insurance domain experience

Basic math skills

Education

Commerce graduate

Tools

MS Excel

MS Outlook

Job description

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHAT YOU'LL DO:

• Process complex claims for Annuity policies.
• Researching and processing requests while working on multiple screens and applications.
• Resolving moderately routine questions following pre-established guidelines.
• Performing routine research on customer inquiries.
• Ensuring customer satisfaction and strive to meet & exceed service standards.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Ability to work with strict timelines.
• Should be fine with non-rotating US shift timings.

WHAT YOU'LL NEED:

• Graduation in any stream, Commerce Graduate preferred.
• 1+ year of working experience (Life insurance domain (Death claims) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
• Experience in a professional/office related environment that required you to work regularly scheduled shifts.
• Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• Must be able to type 30+ WPM with 98% accuracy.
• Effective English business communication skills required to exchange information with client.
• Ability to solve basic mathematical problems.
• Must have basic Email/ Letter writing skills.
• Good understanding of MS Excel and MS-Outlook.
• Life Insurance domain knowledge is must (preferably Annuities).

WHAT'S IN IT FOR YOU?

We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.