Associate II, Client Contact

FIS; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

FIS in India (Gurugram) seeks an experienced professional to deliver technical and non-technical support across multiple channels, ensuring effective handling of escalated client issues, post-sales support, and accurate processing of sales orders or inquiries.

Under general direction, you will communicate with clients as a primary contact for basic inquiries and collaborate with internal teams to resolve operational issues, contributing to a positive client experience and reliable documentation.

Qualifications

• General education requirement as described in the job posting.

Responsibilities

• Provide escalated client support across multiple channels (technical and non-technical).
• Assist with post-sales activities and processing of sales orders or inquiries.
• Coordinate with internal teams to escalate and resolve complex issues and maintain client-facing documentation.

Education

General Equivalency Diploma

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

General Equivalency DiplomaDelivers technical and non-technical support via various channels to ensure effective handling of escalated client issues, post-sales support, and accurate processing of sales orders or inquiries. Completes support tasks under general direction, applying discretion when making decisions and working to resolve operational issues. Communicates regularly with clients, acting as a point of contact for basic inquiries, concerns, and feedback. Executes routine tasks with some deviation from standard practices, accomplishes day-to-day objectives within the job area, and seeks advice or input from senior personnel as needed. Contributes to the successful and efficient creation, maintenance, and dissemination of client-facing documentation and support materials. Communicates with internal teams to escalation and resolve complex issues, ensuring a positive client experience. Prepares basic reports that detail client interactions, communication effectiveness, and support metrics to inform future initiatives. Operates as a productive contributor and works under moderate supervision, ensuring work methods align with established guidelines and standards. Supports pre-sales activities and post-sales processes, contributing to the smooth flow of sales operations by providing technical and non-technical support. Entry-level individual contributor work with moderate supervision, following established guidelines while exercising independence. This position contributes to organizational goals by managing semi-complex tasks, including developing schedules or refining work methods for improve outcomes. The work requires solving problems of low to moderate complexity and making minor adjustments to existing processes. Communication & collaboration with others and sharing information that may require explanation or interpretation. The colleague may also support less experienced peers. This position typically requires knowledge gained through a combination of education and practical experience.

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

General Equivalency DiplomaDelivers technical and non-technical support via various channels to ensure effective handling of escalated client issues, post-sales support, and accurate processing of sales orders or inquiries. Completes support tasks under general direction, applying discretion when making decisions and working to resolve operational issues. Communicates regularly with clients, acting as a point of contact for basic inquiries, concerns, and feedback. Executes routine tasks with some deviation from standard practices, accomplishes day-to-day objectives within the job area, and seeks advice or input from senior personnel as needed. Contributes to the successful and efficient creation, maintenance, and dissemination of client-facing documentation and support materials. Communicates with internal teams to escalation and resolve complex issues, ensuring a positive client experience. Prepares basic reports that detail client interactions, communication effectiveness, and support metrics to inform future initiatives. Operates as a productive contributor and works under moderate supervision, ensuring work methods align with established guidelines and standards. Supports pre-sales activities and post-sales processes, contributing to the smooth flow of sales operations by providing technical and non-technical support. Entry-level individual contributor work with moderate supervision, following established guidelines while exercising independence. This position contributes to organizational goals by managing semi-complex tasks, including developing schedules or refining work methods for improve outcomes. The work requires solving problems of low to moderate complexity and making minor adjustments to existing processes. Communication & collaboration with others and sharing information that may require explanation or interpretation. The colleague may also support less experienced peers. This position typically requires knowledge gained through a combination of education and practical experience.

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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