Associate II, Client Contact

FIS; Mumbai; On-site; INR 250,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Career development tools

Professional education opportunities

Job summary

FIS is seeking a dedicated customer support associate in Mumbai to handle consumer inquiries via calls. You will be the primary contact, resolving a high volume of issues with accurate data entry and effective problem solving.

Ideal candidates will have a high school diploma, strong customer service, and excellent verbal and written communication skills, plus solid computer navigation abilities. This role offers opportunities for growth and a competitive salary.

Qualifications

• Experience delivering customer service via phone or chat is preferred.
• Strong verbal and written communication skills are required.
• Proficient computer navigation and data entry skills expected.
• Ability to handle multiple inquiries and maintain accuracy under pressure.

Responsibilities

• Provide customer support by calls and serve as the first contact for issues.
• Handle high volume of consumer inquiries and resolve a portion of them.
• Troubleshoot problems and determine root causes using available tools and resources.
• Update customer information accurately in the system.

Skills

Customer service

Verbal communication

Written communication

Computer literacy

Interpersonal skills

Education

High school diploma or GED

Job description

Are you curious, motivated, and forward-thinking At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description Summary

Provide customer support to consumers via Calls. Handle customer inquiries and resolve simple and basic support issues.

What you will be doing

• Provides customer support by calls. Serves as primary contact for customer issues.
• Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
• Updates customer information and ensures accurate entry of contact information.
• Other related duties assigned as needed.

What you Bring:

• High school diploma or GED
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

#pridepass