Associate I, Client Contact (Fraud & Chargeback)

FIS; Dadri; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Career growth

Professional development

Competitive salary

Diverse job opportunities

Job summary

FIS in India is seeking a Chargebacks Analyst to research and resolve customer chargebacks. You will conduct detailed transaction investigations, document actions, and communicate with merchants and cardholders as appropriate.

The role requires strong analytical skills, attention to detail, and the ability to apply banking regulations. You will also compile statistics, meet KPIs, and liaise with customers and third parties to support effective dispute handling.

Qualifications

• Minimum 1 year of experience in the financial/banking domain.
• Good communication skills.
• Financial/banking domain experience is preferred but not mandatory.
• Results orientation, customer focus and relationship-building.
• Effective written and oral communication; strong questioning and negotiation skills.
• Resilience, motivation, attention to detail and problem-solving abilities.

Responsibilities

• Research and resolution of customer chargebacks.
• Detailed transaction research and documentation of actions taken with merchants and cardholders.
• Apply bank and card industry regulations in dispute resolution.
• Compile aggregate statistics on chargebacks to identify patterns.
• Achieve KPIs in line with SLAs and quality standards.
• Liaise with customers and third parties; handle inbound/outbound calls and written responses.
• Process other dispute requirements including Section 75.

Skills

Communication skills

Attention to detail

Problem solving

Resilience

Customer focus

Education

High School Diploma

Job description

Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Responsible for research and resolution of customer charge backs.
• Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate.
• Applies bank and card industry regulations and practices in resolving disputes.
• May also compile aggregate statistics on chargebacks for use by the company in identifying patterns and improving overall customer service.
• Achieves Key Performance Indicators (KPI’S) in line with Service Level Agreements including quality standards.
• Liaison with customers and third parties, taking incoming calls, making outbound calls, working from queues and compiling written responses.
• Processing other Dispute requirements including Section 75

What you bring:

• Minimum 1 Year experience is required working in Financial/Banking domain.
• Good Communication Skills
• Financial/Banking Domain is not mandate but preferred
• High School Diploma
• Results Orientation
• Customer Focus
• Fostering Relationships
• Effective Communication – Written and Oral & Strong questioning, negotiating/probing skills Other for Interview Questionnaire
• Resilience and Motivation
• Attention to Detail and Quality Orientation
• Assimilate and Analyze Information – Problem Solving

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500 Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice