Analyst Sr Lead, Business Systems Analysis

FIS; Uttar Pradesh; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

GHMI/Hospitalization coverage

Job summary

FIS, within the TSYS Analytics and Next Gen Team in India, seeks a skilled analytics professional to transform data into actionable insights and deliver reporting solutions using SQL, IBM Tools, QMF, and Cognos. You will engage with clients to understand business needs, guide technical design, and support data-driven decisions.

The role involves coordinating with stakeholders, estimating efforts, and ensuring quality while aligning with client expectations.

Qualifications

• Bachelor's degree in IT or related field.
• Advanced experience with IBM Tools and SQL.
• Experience in analysis, programming and issue resolution, problem solving, detail oriented, and ability to troubleshoot errors with clients.
• Knowledge of card payments, transaction processing and client systems.
• Advanced knowledge of English (written and spoken, C1-C2).

Responsibilities

• Establish positive rapport with clients to develop long-term relationships and understand their objectives.
• Assist in evaluating business requirements, effort estimation, and recommend standard solutions.
• Support higher level analysts on sub-components of major initiatives.
• Convert business requirements into detailed technical specifications and secure sign-off.
• Participate in release management and client activities, ensuring minimal impact on operations.

Skills

English communication

Problem solving

Client interaction

On-call support

Education

Bachelor's degree in IT or related field

Tools

IBM Tools

SQL

Job description

Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to support the coordination and delivery of meaningful projects that connect financial services with modern technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.

About the team

You will be part of our TSYS Analytics and Next Gen Team, working alongside experienced analysts to transform complex data into meaningful business insights. Our team supports clients and internal stakeholders by analyzing reporting requirements, retrieving and validating data, and delivering accurate reporting solutions using TSYS Analytics, SQL, QMF, and Cognos tools. You partner with clients to understand the business questions behind their requests, recommend the most effective analytical approach, and transform data into actionable insights. We support strategic decision-making, operational improvements, and client growth across a diverse portfolio of financial institutions.

What you will be doing:

Establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off. Gains and maintains knowledge of how to identify critical business impact issues from Help Desk. Assists with documents and maintenance to the client's system environments by keeping records of client functionality, environment, and client specific documentation while providing more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements).

What you bring:

Bachelor's degree in IT or related field. Relevant experience in financial services software. Advanced experience with IBM Tools, SQL. Experience in analysis, programming and issue resolution, problem solving, detail oriented, as well as the ability to troubleshoot errors with clients. Knowledge of card payments, transaction processing and client systems. Programming and analysis of financial services software. Language Skills - Advanced knowledge of English, written and verbal (C1 - C2). Excellent communication skills. Required on-call support for issues (on a rotating schedule). Working schedule would coincide with covering part of US hours to start 3 pm - 11 pm IST.

Added Bonus

If You Have Experience with IBM Tools, Experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification a plus.

What We Offer

• An exciting opportunity to be part of the world's leading FinTech product organization. A vibrant team environment and the opportunity to build a career in the core banking/payments domain. Competitive salary and attractive benefits including GHMI/Hospitalization coverage for employees and dependents. A multifaceted role with a high degree of responsibility and a wide range of opportunities. A broad range of professional education and personal development possibilities - FIS is your final career step.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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