Associate II Client Contact

FIS - Fidelity Information Services; Mumbai City; On-site; INR 180,000 - 240,000; Full time

Job summary

FIS - Fidelity Information Services in Mumbai is seeking a customer support representative to handle consumer inquiries by calls and act as the primary contact for issues. You will work in a collaborative, fast-paced environment to resolve routine problems with care.

The role requires a high school diploma, excellent verbal and written communication, and solid computer navigation skills. You will process inquiries, update records, and participate in ongoing training and development opportunities

Qualifications

• High school diploma or GED is required.
• Excellent customer service and communication skills.
• Ability to handle high volume of inquiries and maintain accuracy.

Responsibilities

• Provides customer support by calls. Serves as primary contact for customer issues.
• Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
• Updates customer information and ensures accurate entry of contact information.
• Other related duties assigned as needed.

Skills

Customer service

Verbal communication

Written communication

Call handling

Problem solving

Education

High school diploma or GED

Tools

Computer navigation

CRM basics

Job description

Job Description:

Are you curious, motivated, and forward-thinking? At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description Summary

Provide customer support to consumers via Calls. Handle customer inquiries and resolve simple and basic support issues.

What you will be doing

• Provides customer support by calls. Serves as primary contact for customer issues.
• Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
• Updates customer information and ensures accurate entry of contact information.
• Other related duties assigned as needed.

What you Bring:

• High school diploma or GED
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.