Associate - External Relations

Indian School of Business; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading business school in India is seeking an Associate for its External Relations department. This full-time position offers the opportunity to engage with industry leaders and manage significant events. Ideal candidates will have strong communication skills and experience in database management. This role requires proficiency in CRM tools and MS Office, along with excellent organizational abilities.

Qualifications

• Experience in database management and event execution.
• Familiarity with CRM tools and email marketing.
• Excellent attention to detail and organizational skills.

Responsibilities

• Manage and update the CRM system with accurate details.
• Coordinate and execute events across ISB campuses.
• Handle administrative processes and maintain correspondence.

Skills

Database management

Strong communication skills

Proficiency in MS Office

Organizational skills

Problem-solving skills

Education

Graduate degree in any stream

Tools

Salesforce

CRM tools

Job description

Call for applications: Associate (Fixed term)

Department: External Relations

The Indian School of Business (ISB) — consistently ranked among the world’s leading business schools is seeking applications for an Associate (FT) at the department of External Relations.

This is a full-time, one-year contractual role (not a short-term internship), offering the selected candidate a rare opportunity to work at India’s top business school, engage with senior leaders from business, government, and diplomacy, and gain first-hand experience in institutional outreach and global engagement. The position holder will report to the Senior Manager, External Relations.

About External Relations’ department: The mission of ISB’s External Relations (ER) team aligns closely with one of school’s core objectives – ‘To utilize the knowledge and expertise to engage with business, government, and society, and to contribute to the welfare and development of the community at the local, national, and global levels.’

With this mandate, the ER office plays a pivotal role in strengthening ISB’s engagement with key external stakeholders, including government bodies, industry associations, the diplomatic community, educational institutions, NGOs, and others. The team also works closely with internal stakeholders—such as faculty, Research Centres and Institutes (RCIs), and administrative departments—to build impactful partnerships and enhance school’s brand visibility and reputation. The incumbent in this role will get an opportunity to:

• Interact with industry leaders, government officials, and international dignitaries.
• Contribute to high-profile events and initiatives that make impact.
• Experience a culture of excellence that has made ISB one of the most respected names in management education worldwide.

Key Responsibilities

1. Database Management
   • Manage and regularly update the CRM system with accurate contact and engagement details.
   • Maintain detailed records of interactions with external stakeholders, including visitors, dignitaries, corporate and government contacts.
2. Events Execution
   • Coordinate and execute high-quality events, visits, and engagements across ISB campuses.
   • Handle all event logistics: liaise with speakers, send invitations, manage RSVPs, ensure venue readiness, coordinate refreshments, and oversee vendors.
   • Prepare post-event reports, presentations, and briefings for internal use and archive photos, videos, guest details, and other event collateral in a structured manner.
3. Administrative & Operational Support
   • Handle administrative processes including bill processing, reimbursements, travel arrangements, PR raising, and follow-ups.
   • Maintain systematic filing of correspondence (letters, emails, invitations) and documentation of meetings.
   • Coordinate with internal departments (Commercials, Finance, IT, etc.) and external stakeholders for effective coordination.
   • Maintain a professional and responsive interface with external guests, ensuring ISB’s reputation is upheld at all times.

Desired Profile

Work Experience

• Ideal candidates will have experience in database management, hands-on familiarity with CRM tools (preferably Salesforce), email marketing, office administration, and event execution. Prior work experience of 1–2 years in a similar role would be an added advantage.

Education

• Graduate degree in any stream.

In addition, we expect the candidate to possess:

• Strong communication skills—both written and verbal.
• Proficient in MS Office, especially PowerPoint and Excel.
• Familiarity with Salesforce or similar CRM tools is an added advantage.
• Excellent organizational, project management, and problem-solving skills.
• Impeccable attention to detail, ability to follow structured processes.
• Independent, self-driven, and a reliable team player with strong multi-tasking abilities.
• Flexibility to work late hours and on weekends, as per event or project requirements.

Timings: Monday - Friday, 08:00 AM IST to 06:00 PM IST