Associate Engagement Manager – MedTech

Quest Global; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Quest Global is seeking a candidate in Bangalore to lead strategic account planning and relationship management. The successful candidate will develop growth strategies, build influential relationships with clients, and drive campaigns to meet revenue targets. Applicants should possess excellent communication skills, strong analytical abilities, and a strategic mindset. The role emphasizes collaboration in cross-functional teams, delivering customer-specific solutions, and proactive ownership of account management initiatives.

Qualifications

• Proficient in both verbal and written communication.
• Capable of handling multiple demands simultaneously.
• Strong analytical, critical thinking, and problem‑solving abilities.

Responsibilities

• Develop detailed account plans to achieve growth objectives.
• Build relationships and influence customer decision makers.
• Create and implement revenue target plans on a quarterly basis.

Skills

Customer Focus

Strategic Thinking

Excellent Communication Skills

Analytical Skills

Relationship Building

Job description

Job Requirements

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Key Responsibilities

• Account Planning & Account Management: Develop detailed plans for the account, including setting objectives, identifying key stakeholders, and outlining strategies for growth. Oversee Account P&L Mgt and keep all QG stakeholders updated on account progress.
• Building Relationships & Influencing Customer Decision Makers: Utilize Quest Global relationships to influence customer decision‑makers, monitor milestones, track action‑item progress, and lead the campaign effort. Leverage current professional network and existing company relationships.
• Pitching Quest Global Differentiation to Clients: Understand and effectively communicate Quest’s value proposition and differentiators. Build deep understanding of the client’s business, industry trends, and competitive landscape. Work with leadership to enhance these from the perspective of current and future clients.
• Driving Campaigns: Create and implement plans and proposals to achieve the revenue target from the account on a quarterly basis.
• Supporting Account‑Based Marketing Initiatives: Collaborate with the marketing team to develop and support account‑based marketing initiatives that align with the strategic goals.
• Understanding Customer Pain Points and Delivering Customer‑Specific Solutions: Leverage industry knowledge to build engineering solutions tailored to client needs.

Key Behavioral Competencies

• Business Acumen & Strategic Thinking: Analyze complex data and trends to shape business direction and anticipate potential impacts.
• Integrate current and future trends into strategic actions to refine go‑to‑market approaches and investment priorities.
• Communicate strategic outcomes and seek team input to facilitate dynamic discussions on strategy.

Work Experience

• Customer Focus: Build trusted relationships with stakeholders.

Critical Experience

• Strategic Account Planning: Develop and implement account‑level strategic plans, contributing to account analysis, identifying key focus areas for growth, and supporting account‑based marketing initiatives.
• Relationship Building: Establish and build relationships with Engineering Managers, leveraging existing professional networks to enhance collaboration.
• Value Proposition and Differentiation: Deep understanding of Quest Global’s value proposition, differentiators, engineering processes, manufacturing, aftermarket support, and digital transformation. Also good understanding of cost, schedule, and delivery challenges, and internal decision‑making frameworks that influence outsourcing strategies.
• Working in Cross‑Functional Teams: Proven ability to work effectively in matrixed, cross‑functional teams that include sales, delivery, and enablers.
• Understanding client personas and developing business cases to engage clients and drive growth.
• Execution Excellence and Accountability: Drive improvement of business results and higher levels of performance.
• Ensure transparency and accountability by managing customer periodic reviews and leading monthly report‑outs.
• Monitor milestones and track action‑item progress to ensure successful execution of plans.
• Communication & Interpersonal Skills: Communicate effectively at all levels, verbally and in writing. Build strong, influential relationships at a global level through excellent interpersonal skills.

Desired Behavioral Skills

• Excellent Communication Skills: Proficient in both verbal and written communication, able to effectively engage at all levels.
• Ownership: Takes ownership, is persistent, and comfortable with uncertainty.
• Strategic Orientation: Possesses a strategic mindset.
• Multitasking Ability: Capable of handling multiple demands simultaneously.
• Analytical Skills: Strong analytical, critical thinking, and problem‑solving abilities.
• Results Driven: Ambitious, energetic, and driven to succeed.
• Flexibility: Willing to travel and relocate as needed.
• Grit: Unwavering hunger to pursue goals.
• Proactiveness: Taking initiative boldly, anticipating challenges, and acting ahead of time.
• Solution Mindset: Delivering solutions that fit seamlessly into the broader picture.
• Persuasiveness: Art of convincing and influencing decisions.
• Risk Taking Ability: Ability to venture into uncharted territories by taking calculated risks.