Senior Engagement Manager

Quest Global; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Quest Global in Bengaluru, India seeks a senior sales/account management professional to drive client relationships across key accounts, manage end-to-end opportunity cycles, and lead proposals and negotiations. You will collaborate with delivery teams to ensure successful outcomes and growth within assigned accounts.

Ideal candidates have 10+ years in engineering services sales, with strong leadership, communication, and presentation skills, and experience handling multi‑million-dollar accounts.

Qualifications

• 10+ yrs of experience with strong sales/relationship management/account management experience.
• Experience managing business of $5 - $10 million account is desirable.
• Vertical (specific to account) and software development knowledge required.
• Strong foundation/experience in engineering services sales and business development.
• Hands-on experience with proposal creation and leading campaign cross-functional teams.

Responsibilities

• Client relationship management – managing relationships with operational client personnel.
• Business development – building a million-dollar portfolio and driving revenues within the account scope.
• Identifying business opportunities and influencing client to provide additional business based on capability.
• Conduct research, map the account and competitors, and prepare proposals and negotiations.
• Collaborate with Delivery Manager to address delivery issues affecting the client.
• Balance multiple projects for the client across delivery managers and resources.
• Drive to-market solutions for the account and oversee revenue generation.
• Work with Solutions Leaders to build tailored pitches and deliver revenue and delivery outcomes.
• Account planning and governance – plan-sell-deliver-manage.
• Develop an account plan detailing relationships, opportunities, revenue expectations, threats and weaknesses.

Skills

Relationship management

Account management

Sales

Business development

Leadership

Communication

Presentation skills

CRM software

Proposal experience

Global delivery model

Tools

CRM software

Job description

Job Requirements

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Key Responsibilities

• Client relationship management –managing relationships with operational client personnel
• those directly involved with the client’s presence.
• Business Development – responsible for building a million-dollar portfolio, driving revenues within the assigned account scope by being the owner of the entire Opportunity Management cycle: Prospect-Evaluate-Propose-Close.
• Identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance.
• Conduct research, map the account and competitors, as well as conducting client presentations, estimation efforts and proposals and negotiations.
• Collaborate with the Delivery Manager to ensure all people or infrastructure related issues that may be affecting the delivery of the project vis‑à‑vis the specific client.
• Balance different projects running for the client that may involve different delivery managers or horizontal competency units’ resources.
• Taking Go‑to‑market solutions to clients within the account scope - responsible for driving revenues from Go‑to‑market solutions being sponsored by the business unit.
• Work closely with the Solutions Leaders to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions to the account scope.
• Account Planning and Governance - completely responsible for all Client Management processes
• Plan-Sell-Deliver-Manage.
• Build an Account Plan for the account scope – with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed
• Pricing decisions within the scope of the Master Services Agreement
• Pre-sales proposal support for new business development outside of account scope
• Provide necessary input for building future alliances with relevant product vendors
• Develop a sales plan that prioritizes prospects, opportunities and accounts based on input from organizations in assigned account
• Drive service offerings and capabilities into specific target account to drive revenue growth
• Responsible for the pricing in terms of a winning price and meeting and profitability targets

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Work Experience

• 10+ yrs of experience with strong sales/relationship management/account management experience.
• Experience managing business of $5 - $10 Million account is desirable
• Vertical (Specific to account) and software development knowledge required
• Strong foundation / experience in engineering services sales and business development
• Hands‑on experience with proposal creation, leading campaign cross functional teams (CFT’s) and leading proposal presentations.
• Strong leadership, interpersonal, communication and presentation skills
• Experience managing complex sales process and highly consultative selling in campaigns
• Effective in sales presentation and executive management presentations
• Excellent networking and relationship building skills
• Excellent written and verbal communication skills
• Using customer relationship management software to track and manage campaigns
• Experience of working with a global delivery model and working with geographically dispersed solution teams
• Strong technical acumen with end to end sales/delivery/transition experience and ability to provide high level solutions to customer requirements
• Motivated, self-starter who does not require significant over site
• Ability to forge relationships and build trust both within and external to organization