Associate E-Commerce - Marketing Campaign

Majid Al Futtaim; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Carrefour is seeking a Partnerships Operations Coordinator to support end-to-end running of banking, fintech and payment partnership programmes. You will act as the operational backbone between Partnerships, bank and fintech partners and internal Finance, CRM, Marketing, Commercial and Technology teams.

The role requires strong numerical accuracy, excellent Excel capability, and disciplined follow-up with multiple stakeholders to manage concurrent campaigns with tight deadlines and strict

Qualifications

• Bachelor’s degree in Business, Finance, Economics, Commerce, Marketing, or a related field.
• 1–2 years of experience in Finance or Marketing Operations, with a focus on campaign coordination or project support.

Responsibilities

• Coordinate end-to-end execution of joint campaigns with banks, fintechs and payment partners from brief through to set-up, go-live and closure.
• Own the partnerships marketing calendar: track dates, funding source, offer mechanics and channel plan.
• Collaborate with CRM, merchandising, performance marketing and creative teams to ensure assets and landing pages reflect approved terms.
• Coordinate configuration with Technology and Commercial teams; ensure pre-launch QA for triggers, caps, eligibility and tracking.
• Monitor campaigns for budget burn, redemption pace, misuse, and propose corrective actions.
• Prepare post-campaign wrap-ups covering spend, redemptions, GMV, ROI and learnings for stakeholders.
• Manage, validate and analyse campaign data using Excel/Sheets; build trackers and dashboards.
• Prepare weekly/monthly performance reports and PowerPoint summaries for leadership and partners.

Skills

Stakeholder management

Banking/payments/Fintech experience

Attention to detail

Education

Bachelor's degree in Business/Finance/Economics/Commerce/Marketing

Job description

This role supports the end-to-end running of Carrefour’s banking, fintech and payment partnership programmes, with two core areas of ownership: The role holder is the operational backbone between the Partnerships team, bank and fintech partners, and internal Finance, CRM, Marketing, Commercial and Technology teams – ensuring every campaign is set up correctly, tracked accurately, reconciled to the last dirham, invoiced on time and reported back with clear performance insight. The role requires a high level of numerical accuracy, strong Excel capability, disciplined follow-up with multiple stakeholders, and the ability to manage several concurrent partner campaigns without slippage on deadlines or financial controls.

Role Details – Key Responsibilities and Accountabilities:

1. Marketing Campaign Coordination – Banking Partnerships (core focus)

• Coordinate the end-to-end execution of joint campaigns with banks, fintechs and payment partners – from brief and offer construct through to set-up, go-live, in-flight monitoring and closure.
• Own the partnerships marketing calendar: track campaign dates, funding source, offer mechanics (cashback, instalments, bank BIN offers, card-linked promotions, voucher codes) and channel plan.
• Work with CRM, onsite merchandising, performance marketing and creative teams to ensure campaign assets, banners, communications and landing pages are live on time and accurately reflect approved offer terms and T&Cs.
• Coordinate offer/voucher configuration with Technology and Commercial teams, and complete pre-launch QA to confirm the offer triggers correctly, caps and eligibility rules apply, and tracking is in place.
• Monitor live campaigns for budget burn, redemption pace, misuse or abuse patterns, and flag issues early with a recommended corrective action.
• Prepare post-campaign wrap-ups for each partner covering spend, redemptions, incremental GMV, ROI and learnings, and share with partner and internal stakeholders.

2. Data, Excel & Reporting

• Manage, validate and analyse campaign, transaction and settlement data using Excel/Google Sheets (pivot tables, lookups, conditional logic, large-file handling).
• Build and maintain recurring trackers and dashboards covering campaign performance, partner funding utilisation, reconciliation status and receivables ageing.
• Prepare weekly and monthly performance reports and PowerPoint summaries for internal leadership and partner review meetings.
• Identify data gaps, mismatches and anomalies between internal systems and partner files, and drive them to resolution.

3. Partner & Stakeholder Coordination

• Act as day-to-day operational point of contact for assigned bank, fintech and payment partners on campaign and financial queries.
• Prepare agendas, inputs and follow-up actions for partner review meetings and business reviews.
• Support new partner onboarding and programme launches – documentation, offer set-up, testing, reporting structure and reconciliation template.
• Coordinate internally across Finance, Legal, CRM, Commercial, Marketing and Technology to unblock campaign and settlement dependencies.

4. Governance, Controls & Process Improvement

• Maintain complete documentation for every campaign – approved brief, offer terms, funding confirmation, performance output and settlement record.
• Standardise reconciliation and campaign trackers across partners to enable faster, more consistent closure.
• Identify and implement opportunities to automate recurring reporting and reconciliation steps, reducing manual effort and error rates.
• Flag operational or financial risks (over-redemption, funding overrun, offer misuse, delayed settlements) to the Associate Manager – Partnerships with proposed mitigation.

Definition of Success

• Reconciliation accuracy and timeliness: all partner reconciliations completed within the agreed monthly close calendar, with variances identified, explained and resolved; zero unexplained differences carried forward.
• Financial closure: partner invoices raised and settled within agreed payment terms, receivables ageing kept within target, and accruals submitted accurately at each close.
• Campaign execution quality: partner campaigns launched on the agreed date with correct offer mechanics, eligibility rules and tracking in place; no material offer or configuration errors reaching customers.
• Reporting reliability: weekly and monthly campaign and settlement reports delivered on schedule, accurate at first pass, and used confidently by leadership and partners for decision-making.
• Performance visibility: every campaign closed out with a wrap-up covering spend, redemptions, incremental GMV and ROI, with clear learnings feeding the next cycle.
• Stakeholder effectiveness: partners and internal teams receive timely, accurate responses; dependencies and escalations are resolved without repeated follow-up.
• Process improvement: measurable reduction in manual effort and turnaround time through standardised templates and automation of recurring reporting and reconciliation tasks.

Personal Characteristics and Required Background:

Minimum Qualifications/ Education

• Bachelor’s degree in Business, Finance, Economics, Commerce, Marketing, or a related field.
• 1-2 years of experience in Finance or Marketing Operations, with a focus on campaign coordination or project support.

Skills

• Good stakeholder and partner management
• Experience in banking, payments, fintech or e-commerce
• Strong attention to detail and operational ownership