Associate Director Learning & Development

Concentrix; Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Concentrix is seeking a Zonal L&D Leader to guide the North Zone L&D function, partnering with business leaders, HR teams, and key stakeholders to identify capability gaps and design impactful learning solutions. The role emphasizes ROI demonstration and technology-driven approaches to build a future-ready workforce.

The successful candidate will lead a team, drive leadership and future-skills programs, and leverage analytics to show measurable business impact across the region.

Qualifications

• Experience leading an L&D function at large scale or across geographies.
• Experience driving organization-wide learning initiatives and capability-building.
• Demonstrated ability to measure learning effectiveness, business impact, and ROI.
• Strong business acumen with ability to diagnose problems and design learning-led solutions.
• Familiarity with AI, RPA, automation, and digital transformation.

Responsibilities

• Partner with North Zone leadership, HR, and business stakeholders to identify learning needs and build capability development strategies.
• Drive capability-building initiatives aligned with business priorities and measure their impact.
• Translate business challenges into targeted learning interventions that improve performance.
• Design, deploy, and evaluate leadership, behavioral, functional, and future-skills programs.
• Lead and mentor a team of L&D professionals to ensure high-quality delivery.
• Develop innovative learning solutions leveraging technology and digital platforms.

Skills

L&D leadership

ROI measurement

Data analytics

Digital learning

Stakeholder management

Job description

As the Zonal L&D Leader, he/she will lead the North Zone L&D function, partnering with business leaders, HR teams, and key stakeholders to identify capability gaps, design and implement impactful learning solutions, and drive measurable business outcomes.

The role requires a strategic learning leader with strong business acumen, a technology-driven mindset, and a proven ability to demonstrate the ROI and business impact of learning initiatives.

Key Responsibilities

• Partner with North Zone leadership, HR, and business stakeholders to identify learning needs and build capability development strategies.
• Liaise closely with Zone Leaders and business stakeholders to drive capability-building initiatives aligned with business priorities.
• Understand business challenges and translate them into targeted learning interventions that drive performance improvement.
• Design, deploy, and evaluate leadership, behavioural, functional, and future-skills learning programs.
• Drive thought leadership in learning design, organizational capability building, and employee development.
• Measure training effectiveness and demonstrate business impact through analytics, ROI, and performance metrics.
• Present learning insights, dashboards, and impact analysis to senior stakeholders.
• Develop frameworks to assess learning effectiveness and ensure learning initiatives deliver tangible business outcomes.
• Lead and mentor a team of L&D professionals, ensuring high-quality program delivery and execution.
• Develop and implement innovative learning solutions leveraging technology and digital learning platforms.
• Drive learning initiatives focused on emerging technologies, AI, automation, and future-ready workforce capabilities.
• Promote a strong learning culture and continuous improvement mindset across the region. Key

Key Qualifications

• Experience leading an L&D function, geography, business unit, or large-scale capability-building initiatives.
• Experience driving organization-wide learning initiatives and capability-building programs.
• Demonstrated experience in measuring learning effectiveness, business impact, and ROI.
• Strong understanding of business operations with the ability to diagnose business problems and design learning-led solutions.
• Proven ability to use data and analytics to evaluate learning outcomes and influence decision making.
• Good understanding of emerging technologies such as AI, RPA, Automation, and Digital Transformation.
• Exposure to technology-enabled learning solutions and digital learning platforms is preferred.
• Experience within BPO/BPM/ITES organizations preferred.