Associate Director – Finance & Accounts – GL Leadway Assurance Company

The Corporate Institute; Pune District; On-site; INR 4,000,000 - 6,200,000; Full time

Job summary

The Corporate Institute is seeking a senior leader to oversee Finance & Accounts operations, manage multiple teams, and strengthen relationships with senior-level clients. The role emphasizes driving operational excellence, risk management, and business growth across large programs.

You will mentor high-performing teams, guide cost optimization efforts, and ensure timely billing and revenue realization while maintaining strong client satisfaction and governance across engagements.

Qualifications

• 12 to 17 years of experience in client relationship management, project delivery and team leadership.
• Strong experience in Finance and Accounts, BPM, shared services or client-facing operations.
• Excellent client engagement and escalation management skills.
• Proven ability to manage large teams and complex projects.
• Strong understanding of process improvement, cost optimization and financial performance.
• Experience in mentoring, hiring and developing teams.
• Exposure to Power BI, CRM systems and project management tools is an advantage.
• MBA or equivalent qualification in Business Management would be preferred.

Responsibilities

• Build and strengthen senior-level client relationships.
• Manage escalations and ensure high client satisfaction.
• Drive contract renewals, SOW reviews and revenue realization.
• Identify opportunities for business growth within existing accounts.
• Ensure delivery meets or exceeds agreed SLAs and client requirements.
• Lead smooth transitions, knowledge transfer and business continuity.
• Monitor process performance, controls and project profitability.
• Drive continuous improvement and process optimization initiatives.
• Identify opportunities to improve efficiency, reduce costs and deliver measurable benefits.
• Implement best practices across processes and teams.
• Lead, mentor and develop high-performing teams.
• Identify and nurture future leaders.
• Support hiring and team scalability.
• Drive employee engagement and development initiatives.
• Monitor project margins, billing and overall financial performance.
• Drive cost optimization and operational efficiencies.
• Ensure timely and accurate billing and revenue realization.

Skills

Client relationship management

Project delivery

Team leadership

Finance and accounts

Process improvement

Cost optimization

Mentoring and hiring

Power BI

CRM systems

Project management tools

Education

MBA or equivalent qualification in Business Management

Tools

Power BI

CRM systems

Project management tools

Job description

About the Role:

This is a strategic leadership opportunity within the Finance and Accounts function, responsible for managing multiple teams or a large portfolio, strengthening senior-level client relationships, driving operational excellence, managing risks and transitions, and contributing to business growth.

Key Responsibilities:

Client Management and Business Growth:

• Build and strengthen senior-level client relationships.
• Manage escalations and ensure high client satisfaction.
• Drive contract renewals, SOW reviews and revenue realization.
• Identify opportunities for business growth within existing accounts.

Operational Excellence:

• Ensure delivery meets or exceeds agreed SLAs and client requirements.
• Lead smooth transitions, knowledge transfer and business continuity.
• Monitor process performance, controls and project profitability.

Process Improvement:

• Drive continuous improvement and process optimization initiatives.
• Identify opportunities to improve efficiency, reduce costs and deliver measurable benefits.
• Implement best practices across processes and teams.

Leadership and Team Development:

• Lead, mentor and develop high-performing teams.
• Identify and nurture future leaders.
• Support hiring and team scalability.
• Drive employee engagement and development initiatives.

Financial and Performance Management:

• Monitor project margins, billing and overall financial performance.
• Drive cost optimization and operational efficiencies.
• Ensure timely and accurate billing and revenue realization.

What We are Looking For:

• 12 to 17 years of experience in client relationship management, project delivery and team leadership.
• Strong experience in Finance and Accounts, BPM, shared services or client-facing operations.
• Excellent client engagement and escalation management skills.
• Proven ability to manage large teams and complex projects.
• Strong understanding of process improvement, cost optimization and financial performance.
• Experience in mentoring, hiring and developing teams.
• Exposure to Power BI, CRM systems and project management tools is an advantage.
• MBA or equivalent qualification in Business Management would be preferred.

Why Consider This Opportunity:

A senior leadership role offering the opportunity to work with global clients, lead large-scale operations, drive transformation and build high-performing teams.