Associate Digital Content Analyst

Millerknoll; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

MillerKnoll in Bangalore, India, is seeking an Associate Digital Content Analyst to manage and publish content across enterprise CMS platforms. You will own content areas, ensure accuracy, and collaborate with cross-functional teams to support product launches and regional updates.

Ideal candidates have 3–4 years in content management, strong QA skills, and experience with CMS and SharePoint. This role requires attention to detail and proactive problem-solving in a global, fast-paced environment.

Qualifications

• 3–4 years in Content Management, Web Content Admin, or QA.
• Experience with enterprise CMS is preferred.
• Exposure to DAM and SharePoint is advantageous.

Responsibilities

• Manage and maintain digital content across enterprise CMS platforms.
• Create, publish, update, and retire web pages and product pages.
• Collaborate with product, design, development, marketing, and stakeholders to deliver updates on time.
• Perform content QA by validating links, metadata, translations, and UX.
• Conduct regular content audits to identify outdated or inconsistent content.
• Coordinate publishing activities and support product launches and regional updates.
• Troubleshoot content issues and work with dev teams to resolve defects.
• Log and track defects through resolution with stakeholders.

Skills

CMS

DAM platforms

Metadata & taxonomy

Content QA/Testing

Wrike/Jira

SharePoint/Microsoft 365

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science/Information Science/Information Technology

Tools

SharePoint

Microsoft 365

Enterprise CMS tools

Job description

Role: Associate Digital Content Analyst

Location: Bangalore - India

Job Description

We are looking for an Associate Engineer Content Management to join our Digital Operations team. In this role, you will be responsible for managing, publishing, validating, and maintaining digital content across enterprise Content Management Systems (CMS), ensuring content accuracy, consistency, usability, and an exceptional end-user experience.

You will own assigned content areas, collaborate with cross-functional stakeholders, and support product launches, content updates, and continuous improvements across MillerKnoll s global digital platforms. This role requires strong attention to detail, problem-solving skills, and the ability to work in a fast-paced, collaborative environment.

The position is based in Bangalore, India, and supports global teams across multiple regions and business units.

Qualifications

• Bachelor s degree in computer science, Information Science, Information Technology, Mechanical Engineering, Electronics Communication, or a related discipline.
• 3-4 years of experience in Content Management, Web Content Administration, Digital Operations, QA, or a related field.
• Experience working with enterprise Content Management Systems (CMS) is preferred.
• Exposure to Digital Asset Management (DAM), SharePoint, or similar enterprise platforms is an advantage.

Roles Responsibilities

• Manage and maintain digital content across enterprise CMS platforms, ensuring accuracy, completeness, and compliance with branding guidelines.
• Create, publish, update, and retire web pages, product pages, resource libraries, and other digital content.
• Collaborate with product managers, designers, developers, marketing teams, and business stakeholders to gather requirements and deliver content updates on time.
• Perform content quality assurance by validating links, documents, images, metadata, translations, navigation, and overall user experience.
• Conduct regular content audits to identify outdated, duplicate, or inconsistent content and recommend improvements.
• Coordinate content publishing activities and support product launches, campaigns, and regional content updates.
• Troubleshoot content-related issues, investigate publishing defects, and work with development teams to resolve them.
• Log, validate, prioritize, and track defects through to resolution while ensuring timely stakeholder communication.
• Manage digital assets, metadata, taxonomy, and content organization to improve searchability and discoverability.
• Support localization efforts by validating multilingual content and regional variations.
• Maintain documentation, publishing standards, and content governance processes.
• Identify opportunities to improve content workflows, publishing efficiency, and overall user experience.
• Follow established processes, quality standards, and change management procedures while contributing to continuous process improvement initiatives.

Preferred Skills

• Experience with Content Management Systems (CMS)
• Knowledge of Digital Asset Management (DAM) platforms
• Understanding of website structure, navigation, metadata, and taxonomy
• Content Quality Assurance and Testing
• Experience with project management or work management tools (e.g., Wrike, Jira)
• Familiarity with SharePoint, Microsoft 365, or similar collaboration platforms
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills

Personality Competencies

• Strong attention to detail and commitment to delivering high‑quality work.
• Excellent organizational and time‑management skills.
• Ability to collaborate effectively with global and cross‑functional teams.
• Proactive mindset with a focus on continuous learning and process improvement.
• Self‑motivated with the ability to work independently while contributing to team objectives.
• Strong stakeholder management and communication skills.
• Willingness to work in a global support environment, including the UK shift (12:00 PM 9:00 PM IST).