Associate Debt Manager-Recoveries

IDFC FIRST Bank; Delhi; On-site; INR 500,000 - 750,000; Full time

Job summary

Idfc First Bank Limited is seeking an Associate Debt Manager-Recoveries in Mumbai to lead the collections function for the assigned portfolio. The role oversees external agencies and in-house teams, drives recovery, and ensures compliance with bank guidelines.

Responsibilities include tracking delinquency by bucket, allocating targets, following up with default customers, and escalation to legal action when needed, while maintaining robust MIS records for timely reporting.

Qualifications

• Graduate or Post Graduate with exposure to debt collections or financial services.
• Experience in managing collections processes and agency/collection partners.
• Strong understanding of delinquency tracking, MIS reporting and compliance.

Responsibilities

• Manage and undertake collections processes for debts assigned to the portfolio.
• Regularly track the portfolio for various delinquency buckets and ensure focus on non-starters.
• Allocate targets to agencies and in-house teams and monitor recovery performance.
• Follow up with default customers and ensure adherence to collection policies and legal guidelines.
• Coordinate with legal teams for action on non-recoverable cases and close cases efficiently.
• Maintain accurate MIS and update delinquent accounts daily, weekly and monthly.

Education

Graduate - Any

Post Graduate - Any

Job description

Job Requirements

Job Title –

Associate Debt Manager-Recoveries

Place of work

- Mumbai

Business Unit

- Retail Banking

Function

– Collections

Job Purpose:

The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.

Roles & Responsibilities:

Primary Responsibilities:

• Responsible for managing and undertaking collections process for debts that have been assigned
• Regularly track the portfolio for specific buckets for the assigned area
• Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
• Responsible to allocate and achieve targets from agencies/ in house team
• Regularly follow up with the default customers
• Ensuring adherence to collection process and legal guidelines
• Tracing out absconded default customers and initiate recovery process
• Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
• Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily ,weekly & monthly basis

Secondary Responsibilities:

• Recommend process changes in order to improve service efficiency and quality
• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
• Leverage in-house synergies through collaboration with internal stakeholders

Educational Qualifications:

Graduate - Any

Post Graduate - Any

Experience:

2 or more years of experience in collections