Associate, Reverse Servicing – Correspondence

Jobtailor; Mumbai; On-site; INR 400,000 - 640,000; Full time

Job summary

Ocwen in Mumbai seeks an Associate, Correspondence to coordinate multi-team activities for borrower correspondence within loan servicing. You will analyze data, prepare reports, and support reconciliation and governance requirements, ensuring accuracy and timely turnaround.

The role interfaces with IT for application changes, tracks inquiries, and contributes to process optimization. Strong communication and prioritization skills are essential for success in this fast-paced environment.

Qualifications

• Graduate with 0–2 years of experience, preferably in mortgage servicing.
• Ability to communicate effectively with stakeholders and manage multiple priorities.
• Strong data analysis and reporting capabilities with attention to accuracy.
• Proficiency in MS Office tools for analysis and reporting.

Responsibilities

• Coordinate activities across teams to support borrower correspondence in loan servicing.
• Perform reconciliation activities and develop control and analytical reports.
• Collaborate with IT support to implement changes related to correspondence processes.
• Monitor responses and track inquiries, ensuring timely resolution and data validation.
• Prepare and deliver management reports and provide actionable insights for performance improvement.

Skills

Data Analysis

Microsoft Excel

Reconciliation

Report Preparation

Process Optimization

Documentation

Stakeholder Collaboration

Interpersonal Communication

Time Management

Professional Judgment

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• The Associate, Correspondence works with multiple teams within Ocwen, focusing on coordinating activities required to support loan servicing related to borrower correspondence.
• The role collaborates with management and internal teams in the fulfillment of daily operational requirements, including analysis, documentation, and testing responsibilities, while independently managing assigned deliverables within defined frameworks.
• The Associate plays a key role in operations by performing reconciliation activities, developing control and analytical reports, and engaging with internal stakeholders to support business objectives and strengthen working relationships.
• The role works closely with IT support teams to facilitate application changes related to correspondence, ensuring accuracy, efficiency, and alignment with business requirements.
• Monitor and track business unit responses to inquiries, coordinating with cross-functional teams to ensure timely and accurate resolution, including analysis of root causes, data validation, and completeness of information provided.
• Create and automate reports using advanced MS Excel, analyzing trends and providing actionable insights to support operational decision-making and performance improvement.
• Support audit requirements by collaborating with management to fulfill audit requests and contribute to remediation actions, ensuring adherence to compliance and governance standards.
• Conduct daily, weekly, and monthly reconciliation of volumes between business units and print vendors, analyze variances, and highlight exceptions for resolution within defined controls.
• Prepare and deliver reports for management as per schedule, ensuring accuracy, relevance, and clarity of insights.
• Collaborate with internal stakeholders and represent the function with professionalism, exercising sound judgment in communication and issue resolution.
• Contribute to process optimization and business improvement initiatives by identifying opportunities for efficiency and supporting implementation of enhancements.
• Drive solution-oriented outcomes impacting customer experience, operational efficiency, and cost effectiveness through proactive problem-solving and informed decision-making within defined frameworks.
• Perform other duties as assigned.

Requirements

• Graduate with 0–2 years of experience, preferably within the mortgage industry.
• Demonstrated ability to communicate effectively and collaborate with stakeholders.
• Customer-focused approach with strong interpersonal skills and ability to manage multiple priorities.
• Ability to analyze data and reports, interpret results, and provide concise summaries of process performance, applying professional judgment to ensure accuracy and quality outcomes.
• Ability to meet deadlines and prioritize critical issues while working independently within defined guidelines.
• Proficient in Microsoft Word, Excel, and Outlook, with capability to utilize tools for analysis and reporting.
• Ability to leverage training, domain knowledge, and specialized skills to perform responsibilities effectively and contribute to operational outcomes.

Core Competencies

Demonstrates strong analytical skills and proficiency in Microsoft Excel for data analysis and reporting, while effectively collaborating with stakeholders to support operational objectives and enhance customer experience.

Highest-signal resume keywords

• Data Analysis
• Microsoft Excel Proficiency
• Stakeholder Collaboration
• Customer-Focused Approach
• Operational Efficiency

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Reconciliation
• Report Preparation
• Process Optimization
• Documentation

Soft Skills

• Interpersonal Skills
• Effective Communication
• Problem-Solving
• Time Management
• Professional Judgment

Industry Keywords

• Mortgage Industry
• Loan Servicing
• Compliance
• Governance Standards
• Operational Requirements

Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook