Associate - Control Tower

Delhivery; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Delhivery in Gurugram is seeking a Logistics Operations Specialist to monitor hub, linehaul and last-mile activities, ensuring real-time control and quick decision-making in a high-pressure environment. You will coordinate with multiple teams, maintain accurate reporting in Excel/Sheets, and drive on-time performance while reducing exceptions.

The role requires flexibility for 24/7 shifts and proactive escalation handling.

Qualifications

• Graduate in any discipline (Logistics / Supply Chain preferred).
• 1-5 years of experience in logistics operations, control tower, or supply chain monitoring roles.
• 24/7 operations environment with rotational shifts.

Skills

Logistics operations

Real-time

Coordination

Data-driven mindset

Excel skills

Reporting tools

Communication skills

Problem-solving

Education

Graduate degree

Tools

Excel

Google Sheets

Job description

• Strong understanding of logistics operations (hub, linehaul, last-mile).
• Ability to work in real-time, high-pressure operational environments.
• Good coordination and stakeholder management skills.
• Data-driven mindset with attention to detail.
• Proficiency in MS Excel / Google Sheets and basic reporting tools.
• Effective communication skills (verbal and written).
• Problem-solving and quick decision-making abilities.

Educational Qualification

• Graduate in any discipline (Logistics / Supply Chain preferred).

Experience

• 1-5 years of experience in logistics operations, control tower, or supply chain monitoring roles.

Work Conditions

• 24/7 operations environment with rotational shifts.
• Ability to handle peak volumes and time-critical escalations.

Key Performance Indicators (KPIs)

• SLA adherence and on-time performance.
• Reduction in operational exceptions and delays.
• Accuracy and timeliness of reporting.
• Effective coordination and closure of escalations.