Associate Consultant - UC

SoftwareOne; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

A cloud solutions provider is seeking an experienced UC Associate Consultant to deliver technical support for voice and collaboration services globally. The role involves troubleshooting Microsoft Teams and AudioCodes issues in a fast-paced 24x7 environment. Ideal candidates will have 3–5 years of experience in enterprise voice, possess strong troubleshooting skills, and a solid understanding of SIP and PBX systems. The position offers an opportunity to contribute to knowledgebases and improve customer communication. Compensation details will be discussed during the interview process.

Qualifications

• 3–5 years’ experience with AudioCodes/Ribbon SBCs and enterprise voice.
• Solid understanding of SIP and PBX environments.
• Experience with Skype for Business migrations.
• Familiarity with Skype for Business migrations to Teams.
• Willingness to work in 24x7 shifts and strong communication.
• Engineering degree; ITIL Foundations is a plus.

Responsibilities

• Provide L2 support for Microsoft Teams and Skype for Business.
• Troubleshoot AudioCodes/Ribbon SBC issues.
• Monitor dashboards and ensure SLA adherence.
• Handle escalations, perform RCA for major incidents, and support service improvement programs.
• Work closely with global stakeholders and deliver clear customer communication.
• Contribute to knowledgebases and uphold quality/security standards.

Skills

AudioCodes/Ribbon SBCs

Microsoft Teams Voice

Troubleshooting

Communication skills

SIP

VPNs

PBX environments

Education

Engineering degree

ITIL Foundations

Tools

Polycom

SIP

Job description

SoftwareOne is dedicated to delivering innovative cloud solutions and services to help businesses thrive in a digital world. Our mission is to empower organizations through technology, fostering a culture of collaboration, inclusivity, and continuous improvement.

About the Role

Are you passionate about solving real-time voice and collaboration issues? Do you enjoy working with Microsoft Teams, SBCs, and enterprise voice technologies? Ready to support global customers in a fast-paced 24x7 cloud environment? If yes, this role might interest you! As an UC Associate Consultant, you’ll deliver 24x7 technical support for SoftwareOne’s Cloud Managed Services customers. You’ll troubleshoot complex voice, Teams, and SBC issues, work with escalation teams, and ensure seamless communication experiences for users worldwide. You’ll also create knowledge articles, maintain documentation, and continuously strengthen your skills across cloud and workplace technologies.

Responsibilities

• Provide L2 support for Microsoft Teams, Skype for Business (On-Prem/Hybrid), Direct Routing & Cloud PBX.
• Troubleshoot and manage AudioCodes/Ribbons SBCs, SIP issues, call flows, QoS/CAC, and voice gateway configurations.
• Monitor OVOC dashboards, resolve alerts, and ensure SLA adherence.
• Handle escalations, perform RCA for major incidents, and support service improvement programs.
• Work closely with global stakeholders and deliver clear customer communication.
• Contribute to technical knowledgebases and uphold quality/security standards.

Qualifications

• 3–5 years’ experience with AudioCodes/Ribbon SBCs & enterprise voice.
• Strong exposure to Microsoft Teams Voice, IP phones (Polycom, AudioCodes), and video conferencing solutions.
• Solid understanding of SIP, call routing, VPNs, PBX environments & cloud integration.
• Experience with Skype for Business, migrations to Teams & managed service operations.
• Excellent communication, troubleshooting skills, and willingness to work in 24x7 shifts.
• Engineering degree preferred; ITIL Foundations a plus.

Required Skills

• MS-700 (Teams Administrator Associate)
• MS-721 (Collaboration Communications Systems Engineer)
• AudioCodes ACA

Preferred Skills

• Experience with additional collaboration tools and technologies.
• Knowledge of advanced networking concepts.

Pay range and compensation package

Compensation details will be discussed during the interview process.

Equal Opportunity Statement

SoftwareOne is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.