Associate Consultant International Relocation

Compass International Holdings; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Compass International Holdings in India seeks an Associate Consultant to provide comprehensive administrative support to US relocation consultants and real estate specialists, ensuring smooth relocations and high client satisfaction.

You will manage vendor payments, document processing in Cartus' systems, data integrity in the Relocation Management System, and prepare reports; this role requires attention to detail, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Excellent verbal and written communication.

Responsibilities

• Provide administrative support to relocation team and clients.
• Process US real estate tasks submitted to a central router box.
• Manage vendor payments, leases, and deposits.
• Maintain and attach documents in Cartus' internal system.
• Coordinate document packages for customers and agents.

Skills

Communication

Customer service

Planning & organization

Attention to detail

Team player

MS Office

Education

Bachelor's degree or equivalent

Tools

Cartus RMS

Excel

Cartus system

Job description

Purpose: The primary function of the Associate Consultant role will be to provide comprehensive administrative support to US domestic and international Relocation Consultants and Real Estate Specialists. This role is crucial in ensuring seamless relocations, making a significant impact on our customers experiences and contributing to the success of our global operations.

Your Role & Accountabilities

1. Administrative Support

• Support the relocation team with day-to-day administrative tasks.
• Process US real estate-related tasks submitted to a central router box.
• Manage client policy in Cartus' internal operating system
• Attach documents into Cartus' internal operating system
• Coordinate document package generation for customers and agents.
• Identify and forward disclosure documents for processing.
• Maintain automated Broker Market Analysis (BMA) order router box – update system with orders and create orders for BMA's when necessary.
• Maintain Market Update router box – update system with receipt of market update, notify Relocation Consultant of receipt.
• Notify in-house recipients of urgent items in a timely and efficient manner.
• Perform other administrative duties as assigned.

2. Navigation within Cartus's Proprietary Relocation Management System

• Instructing and Authorising Suppliers: Oversee and authorise Cartus's suppliers to deliver the agreed scope of work, ensuring timely and efficient service delivery.
• Ensuring Data Integrity and Accuracy: Maintain and verify the accuracy of data within Cartus's proprietary Relocation Management System, ensuring all information is up-to-date and reliable.

3. Efficient Payment Tracking & Document Management

• Manage Vendor Payments: Keep track of all payments to vendors, including leases, security deposits, and customer payments, ensuring everything runs smoothly.
• Housing Lease Oversight: Monitor property leases and school deposits to make sure all payments are up-to-date and nothing is missed.
• Retrieve Security Deposits: Manage the retrieval of security deposits for leases and schools, ensuring funds are returned promptly.
• Organise Payment Records: Maintain clear and accurate spreadsheets for payments, and report payroll data to clients with ease.
• Review and Approve Invoices: Check vendor invoices thoroughly and approve them for payment, ensuring accuracy and timeliness.
• Validate and Prepare Documents: Ensure immigration documents are correct, obtain necessary signatures, and sometimes draft documents to keep everything on track.

4. Additional Responsibilities

• Craft Letters and Templates: Create and personalise letters and templates to meet various needs.
• Generate Insightful Reports: Compile detailed reports for managers, tailored to specific team or client requirements.
• Manage Documents Efficiently: Image and upload of important documents (e.g., leases, invoices) to support the team’s workflow.
• Support Team Success: Take on any additional duties to help the team operate smoothly and efficiently.

Who You Are

• Good verbal and written communication skills
• Strong customer services and interpersonal skills
• Excellent planning and organizational abilities
• Ability to remain agile and calm under pressure
• Attention to detail
• Friendly and professional demeanor
• Team player
• Cultural sensitivity
• Able to work independently and multi-task
• Proficient in Microsoft Office – Word, Excel

Experience You Need

• 1-2 years' related business experience in the customer service, call centre, relocation, destination services, immigration, moving services, real estate, Accounting firms-HR outsourcing (expatriates' payroll), hospitality (hotel concierge, airlines) or international industry
• Excellent analytical skills and attention to detail – an ability to review data, detect and correct errors, take responsibility for data quality
• Strong Excel skills preferred
• Bachelor degree or equivalent experience essential.
• Bilingual and/or expatriate experience a plus