Walk-in | Relocation Consultant (Client Servicing)

IOS Relocations; Mumbai; On-site; INR 420,000 - 660,000; Full time

Job summary

IOS Relocations in Mumbai seeks a proactive Relocation Operations Executive to manage client relationships and end-to-end service delivery.

You will coordinate with clients, vendors, and internal teams, schedule site visits, and monitor relocation cases from initiation to closure while delivering accurate MIS reports and maintaining quality standards. The role requires a Graduate with 2–4 years in customer service or relocation, strong MS Office skills, and excellent communication.

Qualifications

• Graduation in any discipline.
• Excellent communication and interpersonal skills.
• 2–4 years of experience in customer service, operations, hospitality, travel, relocation, or related industries.
• Proficiency in MS Office and reporting tools.
• Comfortable working in a fast-paced, client-facing environment.

Responsibilities

• Respond to client queries via email and phone in a timely and professional manner.
• Ensure a high level of customer satisfaction throughout the relocation journey.
• Coordinate with clients, vendors, and internal teams to ensure smooth service delivery.
• Schedule appointments with schools, hospitals, clubs, and other service providers as required.
• Monitor, track, and manage relocation cases from initiation to closure.
• Conduct regular follow-ups with clients and vendors to ensure timely completion of activities.
• Prepare daily, weekly, and client-specific reports.
• Maintain internal MIS, trackers, and case management systems.

Skills

Customer service

Coordination

Client relationship management

Communication

Education

Graduation in any discipline

Tools

MS Office

Reporting tools

Job description

Key Responsibilities

Client Relationship Management

• Respond to client queries via email and phone in a timely and professional manner.
• Ensure a high level of customer satisfaction throughout the relocation journey.
• Coordinate with clients, vendors, and internal teams to ensure smooth service delivery.
• Schedule appointments with schools, hospitals, clubs, and other service providers as required.
• Monitor, track, and manage relocation cases from initiation to closure.
• Conduct regular follow-ups with clients and vendors to ensure timely completion of activities.
• Prepare daily, weekly, and client-specific reports.
• Maintain internal MIS, trackers, and case management systems.

Mobility Operations & Service Delivery

• Manage and execute end-to-end relocation programs on field.
• Conduct relocation services such as:
• City Orientation
• Home Search Assistance
• School Search Assistance
• Temporary Accommodation Assistance
• Immigration Support Coordination
• Household Goods Movement Coordination
• Ensure services are delivered in accordance with IOS standards and client policies.
• Act as the primary point of contact for assigned relocation cases.
• Handle escalations and provide timely resolutions.
• Work closely with cross-functional teams to ensure a seamless client experience.
• Support achievement of operational targets and service excellence standards.

MIS & Documentation

• Ensure accurate and timely updates in Relotracker and internal systems.
• Prepare weekly and monthly case closure reports.
• Maintain records of client feedback, appreciation, and escalations.
• Document operational reviews and service performance reports.

Inter-Department Coordination

• Coordinate with the Finance team for invoice updates and case closures.
• Collaborate with internal service teams such as Packing & Moving, Immigration, Car Rental, and Temporary Accommodation.
• Ensure timely communication and alignment across departments for smooth execution of services.

What We're Looking For

• Graduate in any discipline.
• Preferred Male candidates only.
• Candidates with up to 2 - 4 years of experience in customer service, operations, hospitality, travel, relocation, or related industries.
• Excellent communication and interpersonal skills.
• Strong coordination and problem-solving abilities.
• Comfortable working in a fast-paced, client-facing environment.
• Proficiency in MS Office and reporting tools.