Business Development Manager

Star Worldwide Group; Mumbai, Pune District, Bengaluru; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Star Worldwide Group in Mumbai is seeking a dynamic Business Development Manager to drive growth in Household Goods relocation and Fine Arts logistics. You will own end-to-end sales cycles, build corporate relationships, and coordinate with operations to ensure premium service delivery.

The ideal candidate will have 4–8 years of relocation or logistics sales experience, strong negotiation skills, and a client-focused mindset.

Qualifications

• 4–8 years of relocation/logistics sales experience.
• Knowledge of HHG and Fine Arts relocation.
• Understanding of end-to-end sales cycles.
• Strong client-facing and problem-solving skills.

Responsibilities

• Identify and develop new business opportunities in Household Goods relocation and Fine Arts logistics.
• Generate leads through corporate tie-ups, channel partners, and direct client acquisition.
• Achieve monthly and annual sales targets.
• Expand client base and increase market penetration.
• Build and maintain relationships with corporate clients, HNI clients, galleries, curators, and collectors.
• Understand client requirements and provide customized relocation solutions.
• Coordinate with operations for feasibility and pricing inputs; ensure timely follow-up and closure of deals.
• Prepare competitive and accurate cost estimates based on volume, distance, mode of transport, and special handling requirements.

Skills

Sales & Negotiation

Communication & Presentation

Client Relationship Management

Strategic Thinking

Education

Bachelor's degree in Business/Marketing/Logistics

Job description

Job Summary

We are seeking a dynamic, target-driven, and industry-experienced Business Development Manager to drive business growth in the Household Goods (HHG) and Fine Arts Relocation segment. The role involves generating new business, managing client relationships, handling end-to-end sales cycles, and ensuring high-quality service delivery in coordination with operations.

The ideal candidate will have a strong knowledge of domestic and international relocation services, including packing, shipping, customs coordination, and specialized handling of high-value items such as fine arts.

Key Areas of Responsibility

1. Business Development & Revenue Generation

• Identify and develop new business opportunities in: Household Goods (Domestic & International Relocation) Fine Arts logistics (Galleries, Museums, Collectors, Auction Houses)
• Generate leads through: Corporate tie-ups, Channel partners, Direct client acquisition
• Achieve monthly and annual sales targets
• Expand client base and increase market penetration

2. Client Relationship Management

• Build and maintain strong relationships with: Corporate clients (HR, Admin teams), HNI clients for premium relocation services, Art galleries, curators, and collectors
• Understand client requirements and provide customized relocation solutions
• Ensure high client satisfaction and repeat business

3. Sales Cycle Management

• Handle end-to-end sales process: Lead generation, Requirement analysis, Site surveys (virtual/physical), Quotation preparation, Negotiation and closure
• Coordinate with operations for feasibility and pricing inputs
• Ensure timely follow-up and closure of deals

4. Quotation & Pricing Coordination

• Prepare competitive and accurate cost estimates based on: Volume, distance, mode of transport (air/sea/road), Special handling requirements (fragile, high-value items)
• Coordinate with pricing and operations teams for complex moves
• Ensure profitability and margin control

5. Fine Arts Logistics Handling

• Manage sales for specialized Fine Arts logistics including Paintings, sculptures, antiques, and exhibitions
• Understand requirements for: Custom crating, Climate-controlled transportation, Insurance and risk management
• Coordinate with specialized vendors for art handling

6. Coordination with Operations

• Ensure smooth handover of confirmed jobs to operations team
• Follow up till completion of movement
• Resolve customer concerns during transit
• Ensure SLA adherence and service excellence

7. Market Intelligence & Strategy

• Track market trends, competitor activities, and pricing strategies
• Identify new business segments and growth opportunities
• Suggest improvements in sales strategies and service offerings

8. Documentation & Reporting

• Maintain accurate records of: Leads and conversions, Client interactions, Revenue pipeline
• Prepare daily, weekly, and monthly MIS reports
• Update CRM systems regularly

Education and Background

• Bachelor's degree in business, Marketing, Logistics, or related field
• 4-8 years of experience in: Relocation industry (HHG / International moving preferred), Logistics / supply chain / fine arts logistics
• Strong understanding of: Domestic & international relocation processes, Freight forwarding (Air/Sea) basics, Customs clearance procedures

Key Competencies

• Strong sales and negotiation Skills
• Excellent communication and presentation abilities
• Client-focused approach with problem-solving mindset
• Ability to work under pressure and meet targets
• Strong coordination and multitasking skills
• High level of professionalism and integrity