Associate - Command Center

Amh Services; Gurugram District; On-site; INR 420,000 - 700,000; Full time

Job summary

Amh Services in Gurugram is seeking a vigilant operations coordinator to load and manage site schedules, run daily control room operations, and maintain Timegate/APIS systems.

You will communicate with clients and operations teams, generate reports, support front desk duties outside hours, uphold safety standards, and lead a small team to ensure timely, quality outcomes.

Responsibilities

• Load and manage site schedules/rotas and client/emergency bookings in Timegate.
• Execute daily control room operations as directed by the National Control Room Manager.
• Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover.
• Communicate effectively with clients, operations teams, and employees.
• Investigate and report discrepancies and incidents promptly.
• Generate and distribute reports (daily/weekly/monthly).
• Provide customer service and front desk support outside regular hours.
• Support project work and maintain professional standards including punctuality and appearance.
• Follow health and safety procedures and pursue skill development.
• Perform any other duties assigned by senior management.
• Collaborate with team members to enhance overall performance and ensure adherence to quality standards
• Manage a team, handling monitoring day-to-day activities
• Mange team performance, regular connects and performance management
• Handle employee requests according to the project deadlines
• Interact with Client daily via phone and email
• Resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date
• Working on analysing data and presentations for Weekly, Monthly Decks
• Responds promptly and thoroughly to requests, findings, and communications
• Effectively manages multiple tasks ensuring timely completion with accuracy
• Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards.

Education

Graduate

Job description

Job role

• Load and manage site schedules/rotas and client/emergency bookings in Timegate.
• Execute daily control room operations as directed by the National Control Room Manager.
• Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover.
• Communicate effectively with clients, operations teams, and employees.
• Investigate and report discrepancies and incidents promptly.
• Generate and distribute reports (daily/weekly/monthly).
• Provide customer service and front desk support outside regular hours.
• Support project work and maintain professional standards including punctuality and appearance.
• Follow health and safety procedures and pursue skill development.
• Perform any other duties assigned by senior management.
• Collaborate with team members to enhance overall performance and ensure adherence to quality standards
• Manage a team, handling monitoring day-to-day activities
• Mange team performance, regular connects and performance management
• Handle employee requests according to the project deadlines
• Interact with Client daily via phone and email
• Resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date
• Working on analysing data and presentations for Weekly, Monthly Decks
• Responds promptly and thoroughly to requests, findings, and communications
• Effectively manages multiple tasks ensuring timely completion with accuracy
• Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards.
• Job role Load and manage site schedules/rotas and client/emergency bookings in Timegate. Execute daily control room operations as directed by the National Control Room Manager. Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover. Communicate effectively with clients, operations teams, and employees. Investigate and report discrepancies and incidents promptly. Generate and distribute reports (daily/weekly/monthly).
• Provide customer service and front desk support outside regular hours. Support project work and maintain professional standards including punctuality and appearance. Follow health and safety procedures and pursue skill development. Perform any other duties assigned by senior management. Collaborate with team members to enhance overall performance and ensure adherence to quality standards Manage a team, handling monitoring day-to-day activities Mange team performance, regular connects and performance management Handle employee requests according to the project deadlines Interact with Client daily via phone and email Resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date Working on analysing data and presentations for Weekly, Monthly Decks Responds promptly and thoroughly to requests, findings, and communications Effectively manages multiple tasks ensuring timely completion with accuracy Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards.

Graduate

Graduate

Graduate

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.