Associate - Command Center

Outscale Partners; Gurugram District; Presencial; INR 279.000 - 502.000; Jornada completa

Descripción de la vacante

Outscale Partners, LLC is seeking a proactive Operations Coordinator to load and manage site schedules, bookings, and daily control room tasks in Timegate. You will liaise with clients, operations teams, and staff to ensure timely completion and adherence to SLAs.

The role requires a graduate with BPO experience and strong communication, with a polite, convincing demeanor. You will support reporting, data analysis, and incident resolution, including after-hours front desk support as needed.

Formación

• Graduate with good communication and client-facing skills.
• Experience in BPO or contact center environments is preferred.
• Strong conviction and ability to persuade customers and stakeholders.
• Polite, patient, and understanding demeanor in interactions.

Responsabilidades

• Load and manage site schedules/rotas and client bookings in Timegate.
• Execute daily control room operations as directed by the National Control Room Manager.
• Maintain and update systems like Timegate/APIS and handle subcontractor reports.
• Provide customer service and front desk support outside regular hours.
• Assist with reporting and data presentation for weekly/monthly decks.
• Collaborate with teams to ensure quality standards and timely completion.

Conocimientos

BPO Experience

Communication

Convincing

Polite and Understanding

Educación

Graduate

Herramientas

Excel

Descripción del empleo

Job Description:

• Load and manage site schedules/rotas and client/emergency bookings in Timegate.
• Execute daily control room operations as directed by the National Control Room Manager.
• Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover.
• Communicate effectively with clients, operations teams, and employees.
• Investigate and report discrepancies and incidents promptly.
• Generate and distribute reports (daily/weekly/monthly).
• Provide customer service and front desk support outside regular hours.
• Support project work and maintain professional standards including punctuality and appearance.
• Follow health and safety procedures and pursue skill development.
• Perform any other duties assigned by senior management.
• Collaborate with team members to enhance overall performance and ensure adherence to quality standards
• Manage a team, handling & monitoring day-to-day activities
• Mange team performance, regular connects and performance management
• Handle employee requests according to the project deadlines
• Interact with Client daily via phone and email
• Resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date
• Working on analysing data and presentations for Weekly, Monthly Decks
• Responds promptly and thoroughly to requests, findings, and communications
• Effectively manages multiple tasks ensuring timely completion with accuracy
• Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards.
  

Qualifications

Graduate

Must have skills

• BPO Expereince
• Communication
• Convincing
• Polite and Understanding
  

Good to have skills

• Excel