Associate Cloud Support Engineer (Weekend Shift)

Akamai Technologies, Inc.; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Akamai Technologies, Inc. is seeking an Associate Cloud Support Engineer to resolve complex customer issues and ensure cloud system availability. You will collaborate across teams to investigate, document, and deliver effective solutions, while mentoring peers and continually improving support processes.

The role also emphasizes proactive data analysis, technical writing, and maintaining high levels of customer satisfaction across distributed systems and internet protocols.

Qualifications

• Bachelor's degree in computer science/Engineering or relevant fields.
• 1-2 years of experience in providing technical solutions & support to B2B customers.
• Diagnose issues across distributed systems using expertise in internet protocols (DNS, HTTP/S, TCP/IP, TLS) and Linux/Unix for debugging.
• Analytical problem-solving skills with the ability to resolve complex technical issues including prioritization of workload & responsibilities.
• Customer-first attitude with the ability to empathize and communicate effectively (written/verbal) to deliver exceptional customer experience.
• Demonstrate excellent interpersonal abilities, collaborate effectively in teams, and exhibit self-motivation with enthusiasm for your responsibilities.

Responsibilities

• Owning the problem resolution and working independently to address customer concerns & technical issues in a timely manner.
• Driving troubleshooting and complex data analysis of the Akamai platform/services for quick mitigation & prevention of customer issues.
• Collaborating and leading communications(emails/calls) with internal+external stakeholders to effectively manage complex situations.
• Supporting your peers by prioritizing pooled customer work, ensuring quality handover of work and knowledge.CSE
• Enhancing organizational and customer knowledge through technical writing, while continually developing expertise and driving innovation across processes, operations, and technology.

Skills

DNS

HTTP/S

TCP/IP

TLS

Linux/Unix

Customer empathy

Education

Bachelor's degree in Computer Science or Engineering

Job description

Job Description

Be part of a world class technical team supporting the biggest online companies and events.

Would you like to work across diverse geographies, environments, cultures and technologies?

Join our best-in-class global technical support family

The Technical Support Organization resolves complex issues for global customers, including Fortune 500 companies and Government Agencies, through collaboration and excellence. Expertise drives knowledge sharing and feedback utilization to enhance products and services. AkaTec offers remote, comprehensive support for Akamai products and platforms, ensuring reliability 24/6/365 across regions and communication channels.

Partner with the best

As an Associate Cloud Support Engineer resolves technical issues for global customers, ensures cloud system security, and improves processes while enhancing customer experience. This role involves mentoring peers, guiding investigations, and collaborating across teams to deliver effective solutions. Work independently on intricate system interactions during weekends, focusing on availability and performance of systems.

As an Associate Cloud Support Engineer, you will be responsible for:

• Owning the problem resolution and working independently to address customer concerns & technical issues in a timely manner.
• Driving troubleshooting and complex data analysis of the Akamai platform/services for quick mitigation & prevention of customer issues.
• Collaborating and leading communications(emails/calls) with internal+external stakeholders to effectively manage complex situations.
• Supporting your peers by prioritizing pooled customer work, ensuring quality handover of work and knowledge.CSE
• Enhancing organizational and customer knowledge through technical writing, while continually developing expertise and driving innovation across processes, operations, and technology.

Do What You Love

To be successful in this role you will:

• Have a Bachelor's degree in computer science/Engineering or relevant fields
• Have 1-2 years of experience in providing technical solutions & support to B2B customers
• Diagnose issues across distributed systems using expertise in internet protocols (DNS, HTTP/S, TCP/IP, TLS) and Linux/Unix for debugging.
• Possess analytical problem-solving skills with the ability to resolve complex technical issues including prioritization of workload & responsibilities.
• Have a Customer-first attitude with the ability to empathize and communicate effectively (written/verbal) to deliver exceptional customer experience.
• Demonstrate excellent interpersonal abilities, collaborate effectively in teams, and exhibit self-motivation with enthusiasm for your responsibilities.

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Menturing, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand our knowledge and experience here.