Associate - Claim Operations

Gallagher; Maharashtra; On-site; INR 450,000 - 700,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits program

Career development opportunities

Collaborative culture

Job summary

Gallagher India Center of Excellence is hiring for process Associate/Analyst/Senior Analyst roles focused on Workers Compensation Claims. The role involves document management, indexing, review, and payments, with exposure to insurance regulations and risk management.

You will interact with teams in Australia and work within a collaborative shared services environment. The ideal candidate has a relevant degree, basic insurance knowledge, and proficiency in MS Office.

Qualifications

• Fresher or 0–1 year experience in insurance claims handling.
• Basic knowledge of insurance terms.
• Excellent command of MS Office (Excel & Word).

Responsibilities

• Evaluate documents & emails and categorize them to appropriate document Type and email.
• Interaction with Claims Support Officers, Case Managers, Supervisors, Branch Managers and others.
• Learn and follow clients' best practices and claims requirements as required by state statutes.
• Ensure adherence to regulatory requirements and company policies, mitigating risk and maintaining compliance.
• Document information on claim files and maintain ongoing communication with internal and external contacts.

Skills

Claims analysis

Communication

Time management

Customer service

Education

Bachelor’s degree in Insurance

Tools

MS Office

Job description

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence is seeking to hire a process Associate/Analyst/Senior Analyst position with minimum graduation qualification, should be willing to get trained in Insurance field. Your role will involve the process of document/email management, indexing, document review, payments, etc. for Workers Compensation Claims. You will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in Australia. Exposure to Insurance regulations and laws, claims handling procedures and Risk management principles is a definite plus.

How you’ll make an impact

Responsibilities

• Evaluate documents & emails and categorize them to appropriate document Type and email.
• Interaction with but not limited to Claims Support Officers, Case Managers, Supervisors, Branch Managers and
• Implementation and data services Team.
• Appropriately document information on claim file
• Maintain effective and ongoing communication with various internal and external contact
• Learn and follow best practices of clients as well as claims requirements, standards and practices as required by applicable state statutes
• Ensure adherence to regulatory requirements, industry standards, and company policies. Mitigate organizational risk, maintaining compliance and reputation

About you

Qualifications

• Preferred Degree: Bachelor’s degree in insurance or related field

Certificate(s)/Special Training

• Insurance industry certifications – AIC, AINS, Cert CII or any other relevant Insurance certification

Experience (Career Level Guide)

• Fresher or 0–1-year experience in insurance claims handling
• Basic Knowledge of insurance terms – types of insurance, claims, parties to insurance etc.
• Excellent command of MS office (Excel & Word)

Knowledge, Skills and Ability

• Investigate and analyze claims documentation and medical records
• Determine coverage and liability
• Negotiate settlements and resolve disputes
• Communicate effectively with insureds, claimants, suppliers and brokers
• Apply industry-standard claims handling procedures
• Claims investigation and analysis
• Effective communication and interpersonal skills
• Time management and organization
• Customer service and relationship-buildingCollaboration and teamwork

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

• Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)