Senior Analyst – Operations Management

Arthur J. Gallagher & Co.; Pune District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher in India is hiring for a QA Auditor to conduct detailed audits of pre-bind checklists and client files, ensuring compliance with regulatory requirements and internal policies. The role involves verifying documentation, identifying discrepancies, and driving process improvements across teams.

You will prepare QA reports, present insights to leaders, and provide training on best practices for records keeping. A producer’s license and basic Microsoft Office skills are required.

Qualifications

• High School diploma or equivalent + 1 year relevant experience.
• Proficiency in Microsoft Office and basic math skills.
• Must have producer’s license.
• Licensing as required by regulations.

Responsibilities

• Conduct detailed audits of pre-bind checklists and client files for regulatory and policy compliance.
• Verify accuracy and completeness of client documents, policies, endorsements, and correspondence.
• Identify discrepancies and non-compliance issues; propose corrective actions.
• Perform regular quality checks on broker-generated pre-bind checklists.
• Collaborate with teams to identify root causes and drive process improvements.
• Prepare QA reports with findings and actionable recommendations.
• Present insights to stakeholders to support decisions.
• Coordinate with on-shore teams, account executives, brokers to address audit results.
• Provide training on checklists, quality standards, and records management.

Skills

Attention to detail

Audit tools

Microsoft Office

Written & verbal communication

Independent & collaborative work

Insurance brokerage knowledge

Education

High School diploma or equivalent

Producer’s license

Appropriate licensing as required

Tools

Audit software

Microsoft Office Suite

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:

• Conduct detailed audits of pre-bind checklist & client files to ensure compliance with regulatory requirements, internal policies, and industry standards.


• Verify the accuracy, completeness, and consistency of documentation, including client documentation, policies, endorsements, and correspondence.


• Identify and document discrepancies, errors, or non-compliance issues, and recommend corrective actions.

• Perform regular quality checks on pre-bind checklists prepared by the brokers to ensure adherence to best practices and company standards.


• Collaborate with teams to identify root causes of quality issues and drive process improvements.

• Prepare QA reports, highlighting findings, trends, and actionable recommendations.


• Present insights to stakeholders and leadership to support informed decision-making.

• Collaborating with on-shore operations teams, account executives, brokers, and other stakeholders to address audit and QA findings.


• Provide training and guidance to teams on checklist creation, quality standards, and best practices for records keeping.

Key Skills and Competencies:

• Strong attention to detail and analytical skills.


• Proficient in using audit and QA tools, as well as Microsoft Office Suite.


• Strong written and verbal communication skills.


• Ability to work independently and collaboratively in a fast-paced environment.


• Knowledge of insurance brokerage operations & Specialty insurance.


• Problem-solving mindset with a focus on process improvement and innovation.

About you

Qualifications:

• High School diploma/equivalent plus 1 year directly applicable experience.


• Proficiency in Microsoft Office and basic math skills.


• Must have producer’s license.


• Appropriate licensing as required.

Preferred:

• Associate's degree, professional certification, or equivalent training and experience preferred.


• Previous experience managing client relationships.

Behaviors:

• Exceptional organizational skills


• Proficient in using technology as a tool to maximize productivity and quality.


• Strong written and verbal communication skills.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)