Associate, Branch Manager, Consumer Banking Group

China, Beijing Branch; Tanuku; On-site; INR 600,000 - 900,000; Full time

Job summary

DBS Bank's Consumer Banking Division in Asia is seeking a dedicated Relationship Manager to lead our Tanuku branch. You will oversee daily operations, drive business targets, and deliver service excellence to customers.

You will coach the branch team, ensure regulatory compliance, and collaborate with cross-functional teams to run strategic campaigns, grow the portfolio, and deepen customer relationships. A strong track record in retail banking and people leadership is essential.

Qualifications

• Leadership or supervisory experience in retail banking or financial services.
• Track record in sales, compliance, and customer service.
• Knowledge of consumer banking products and regulations.
• Strong communication and stakeholder management.
• Analytical, problem-solving, and decision-making abilities.
• Bachelor's degree or equivalent qualification.

Responsibilities

• Lead and manage daily branch operations to meet targets, efficiency, and service excellence.
• Coach and motivate branch team to drive high performance and career development.
• Ensure compliance with regulatory requirements and risk guidelines.
• Drive customer acquisition, retention, and relationship deepening to grow portfolio.
• Resolve escalations to maintain customer satisfaction.
• Collaborate with cross-functional teams to execute distribution initiatives and campaigns.

Skills

Leadership

Sales performance

Customer service

Stakeholder management

Analytical thinking

Problem solving

Education

Bachelor's degree

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Lead and manage the daily operations of the branch to achieve business targets, operational efficiency, and service excellence.
• Coach, mentor, and motivate the branch team to foster a high-performance culture and support individual career development.
• Ensure strict compliance with all regulatory requirements, internal policies, and risk management guidelines.
• Drive customer acquisition, retention, and relationship-deepening strategies to grow the branch's portfolio.
• Resolve complex customer escalations promptly and professionally to maintain high levels of customer satisfaction.
• Collaborate with cross-functional teams and key stakeholders to execute strategic distribution initiatives and campaigns.

Requirements

• Proven experience in a leadership or supervisory role within retail banking or the financial services sector.
• Strong track record of driving sales performance, operational compliance, and customer service excellence.
• In-depth knowledge of consumer banking products, wealth management services, and financial regulations.
• Excellent interpersonal, communication, and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making capabilities in a fast-paced environment.
• Bachelor's degree or equivalent professional qualification in a relevant field.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: Tanuku

Job: Relationship Management

Schedule: Regular

Employee Status: Full time