Associate, Branch Manager, Consumer Banking Group

China, Beijing Branch; Madurai; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

DBS Bank in Madurai invites an experienced Relationship Manager to lead customer engagements and drive the branch book across assets and liabilities. You will nurture key client relationships, advise on investments, and work with the team to meet growth targets while maintaining high service standards.

The role requires 6–8 years in banking, strong communication skills, and a collaborative, results-driven mindset. Competitive salary and benefits accompany this position.

Qualifications

• 6–8 years of experience in handling branch duties of a reputed bank.
• Excellent interpersonal and communication skills.
• Ability to build strong client relationships.
• Responsible and deadline-driven.
• Knowledge of internal/external banking regulations.

Responsibilities

• Generate sales through assets, liability and other banking products including TPP.
• Monitor branch sales performance and take action to meet plans.
• Build and manage effective customer relationships with key clients and advise on investments and financial decisions.
• Reduce customer dormancy and attrition; ensure branch targets through upselling/cross-selling.
• Develop business prospects in the branch vicinity to grow the assets and liabilities book.
• Drive growth with high net worth clients alongside Relationship Managers.
• Address customer queries and escalate grievances promptly.
• Share leads with respective business lines for assets and other products.
• Support audit processes with actions to address deviations; ensure compliance by staff.
• Provide guidance on customer relationship management, sales, service and training needs.

Skills

Interpersonal skills

Communication skills

Relationship building

Deadline oriented

Team player

Job description

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just for you.

Responsibilities

• Generate sales through assets, liability and other banking products as well as TPP
• Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any
• Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions
• Reduce customer dormancy and customer attrition
• Ensure branch target achievement through effective upselling and cross selling
• Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively
• Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships
• Address customer queries and grievances escalated by the branch personnel in a timely manner
• Ensure Lead sharing with respective Business like IBG for Assets etc.
• Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting
• Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit
• Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.
• Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel
• Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team member

Requirements

• 6-8 years in handling Branch of a reputed Bank
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Effective communication between self and superior
• Inter-personal skills & team player
• Display of RED Attitude (Reliable, Easy to deal with & Dependable)

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

• Location: Madurai Main
• Job: Relationship Management
• Schedule: Regular
• Employee Status: Full time