Associate Back Office

EXL; Dadri; On-site; INR 400,000 - 700,000; Full time

Job summary

EXL is seeking an Assistant Manager to support performance reporting, escalation handling, and feedback collection within a production-driven setting. You will review account documents, compile audit and claims data, and participate in training and unit projects.

The role requires strong MS Office skills, English proficiency, and good analytical abilities to interpret business documents and collaborate with peers and managers effectively.

Qualifications

• Good computer navigation skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Accounting knowledge and computing skills.
• Keyboard speed 25 wpm with 90% accuracy.
• Proficiency in English; strong reading/writing abilities.
• Analytical and interpersonal skills.
• Ability to work in a production-driven environment.
• Ability to handle routine/standardized transactions.
• Knowledge about Insurance / Re-insurance industry in US.
• Knowledge about US culture.

Responsibilities

• Assistant Manager to report performance, escalation handling, and seek feedback.
• RSC role for raising UW Assists and clarifications on contracts and external communications.
• Manager to settle unresolved issues and monthly evaluation of performance.
• Peers to cooperate on process-related matters and provide support.
• Approvers for contract issues, escalated transactions, audits and training.

Skills

MS Excel

MS Word

Outlook

Data analysis

Communication

Attention to detail

Teamwork

English proficiency

Tools

MS Office Suite

Job description

Job Description:

• Update WTS each time an account is assigned or completed
• Review all necessary account documents from relevant systems
• Compile and organize relevant auditand claims data into spreadsheet analysis.
• Participate in all applicable training and special unit projects when appropriate

Responsibilities

• Assistant Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
• RSC for the purpose of raising UW Assists and providing clarification on contracts, and all communications outside of fusion.
• Manager for the purpose of settling issues left unresolved by the Assistant Manager and monthly evaluation of performance
• Peers(team members) for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when required
• Approvers for the purpose of contract related issues, escalated transactions, feedback, audit and training

Qualifications

• Good Computer Navigation Skills
• Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
• Accounting knowledge and computing skills

• Keyboard handling skill – 25 wpm with 90% accuracy

• Proficiency in English
• Communication skills – should be able to read, interpret business documents. Good oral/written communication
• Analytical and interpersonal skills
• Data gathering ability/ Eye for detail
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment

• Ability to work on routine/standardized transactions

• Knowledge about the Insurance / Re-insurance Industry in US
• Knowledge about US Culture

Requirements: