Associate Analyst - Customer Insights And Analytics IKC

United Airlines India Knowledge Center; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Space-available travel

Job summary

United Airlines India Knowledge Center in Gurugram is seeking an Associate Analyst to turn customer data into actionable insights and support multi‑phased analytics strategies across hubs and product teams.

You will craft dashboards, analyze performance, and present findings to leadership. Strong SQL, data mining, and communication skills are essential; travel to the US is possible, with local terms for employment.

Qualifications

• Bachelor’s degree in engineering or a quantitative discipline.
• Proficient in SQL and able to write scalable code.
• Curious about manipulating and analyzing high-volume data.
• Able to work with people at all levels in an organization.
• Willingness to travel to the US annually (1–2 weeks).
• Legally authorized to work in India without sponsorship.
• Fluent in English (written and spoken).
• Interview process required to meet qualifications.

Responsibilities

• Solve business problems using data mining, analysis, and automation.
• Analyze data from multiple sources to provide actionable insights.
• Create presentations for United leadership and external stakeholders.
• Build dashboards in PowerBI.
• Collaborate with US and India-based partners on analytics support.
• Use AI tools to enhance daily work efficiency.

Skills

SQL

Data analysis

Communication

English fluency

Data mining

Team collaboration

Travel readiness

Education

Bachelors in Eng/Quant

Masters degree

Tools

Power BI

Spotfire

Tableau

Python libraries

Power Automate

Copilot Studio

Zapier

n8n

Job description

Job Description:

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

One of United’s newest departments, Customer Strategy & Innovation (CSI), handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.

The Customer Insights and Analytics team within the CSI department collaborates with various Hubs (airports) and product teams (such as Check-in, Gate & Boarding, Inflight, F&B, etc.). Our goal is to amplify customers' voices and understand their choices and behavior to influence business strategies and maximize United’s return on customer experience investments. We analyze United’s survey, customer, and operational data to continuously refine our understanding of how customers perceive United.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals, all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Join our team and help us positively impact the world.

Job Overview And Responsibilities

As an Associate Analyst on the Customer Insights & Analytics team, you will influence a multi-phased insights and analytics strategy that supports a continuous cycle of listening, interpreting, driving action, and monitoring customer feedback. This role requires an individual with excellent analytical abilities and communication skills. We seek creative, driven, detail-oriented individuals who enjoy tackling challenging problems with data and insights. High-level responsibilities of the role include:

• Work independently to solve business problems using data mining, analysis, and automation
• Leverage data from a variety of sources to analyze business performance and provide actionable insights
• Support creation of presentations for United leadership and external stakeholders
• Build dashboards in PowerBI
• Communicate with US and India-based internal partners to contribute to analytical support
• Utilize AI tools (e.g., Mi Utilize AI tools (e.g., Microsoft Copilot, ChatGPT, Gemini, Claude, Perplexity) to enhance daily work efficiency crosoft Copilot, ChatGPT, Gemini, Claude, Perplexity) to enhance daily work efficiency

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

Required Qualifications

• Bachelor’s degree in engineering or a quantitative discipline like Applied Mathematics, Statistics, or Operations Research
• Highly proficient in SQL and able to write high-performance, industry-grade, scalable code
• An intellectual curiosity for manipulating and analyzing complex, high-volume, high-dimensional data from various sources to highlight patterns and relationships
• Ability to work effectively with people at all levels in an organization
• About 1-2 weeks of travel to the US annually
• Must be legally authorized to work for any employer without sponsorship in India
• Must be fluent in English (written and spoken)
• Successful completion of an interview is required to meet job qualifications.

Preferred Qualifications

• Master's degree
• Airline experience or knowledge of airline operations preferred
• Working knowledge of Python libraries
• Familiar with reporting tools – Spotfire/ Tableau/ Power BI
• Hands-on experience using AI tools in projects, internships, or work environments.
• Knowledge of automation platforms such as Power Automate, Copilot Studio, Zapier, or n8n.