Analyst - FOPS Performance & Analytics

United Airlines India Knowledge Center; Gurugram District; On-site; INR 800,000 - 1,300,000; Full time

Job summary

United Airlines India Knowledge Center is seeking a Flight Operations Performance & Analytics Analyst to deliver reporting, dashboards, and data-driven insights for pilot operations. You will own data reports, KPI design, and automation to support day-to-day decisions and long-term staffing plans.

You will work with leadership to translate business needs into analytical solutions, leveraging SQL, Python, and BI tools.

Qualifications

• Bachelor’s degree in a quantitative field (e.g., OR, CS, statistics, engineering).
• 2+ years in BI, analytics, or data engineering.
• Strong SQL/Python skills and ability to work with large data sets.
• Experience building dashboards in Power BI, Tableau, or Spotfire.
• Hands-on use of AI tools in analytics projects.

Responsibilities

• Support Flight Operations Performance & Analytics leadership with daily and monthly analytics and reporting.
• Analyze crew operations performance and translate findings into actionable recommendations.
• Define and maintain KPIs and metric logic as business rules evolve.
• Build high-quality dashboards and reports for leadership and frontline teams.
• Design automated data workflows and strengthen data pipelines for speed and reliability.
• Collaborate with business partners to scope requirements and deliver solutions.
• Review experiments and new tools to ensure real business value.
• Apply AI tools (Copilot, ChatGPT, Gemini, Claude, Perplexity) to accelerate analysis.

Skills

SQL

Python

Data visualization

Excel

AI tools

Analytical thinking

Business insight

Education

Bachelor's degree in quantitative field

Tools

Power BI

Tableau

Spotfire

Power Automate

Copilot Studio

Zapier

n8n

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

Description

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training, our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly together.

Job Overview And Responsibilities

The Flight Operations Performance & Analytics team delivers the reporting, analytics, and ad-hoc analysis that shape how United runs its pilot operation. Our work drives reliability and efficiency across the network, spanning delays and cancellations, reserve staffing, training scheduling, and irregular operations. If you want your analysis to influence decisions that move thousands of flights and crew members every day, this is where that happens.

The team builds the reporting and analysis capability that turns operational blind spots into clear, actionable visibility — so resources get directed where they matter most. That work translates directly into cost savings: fewer delays and cancellations, sharper reserve staffing, balanced flying levels, more efficient trip builds, and stronger long-term staffing and training plans. From data reporting and new tool development to KPI design, dashboard creation, and automation, the team equips Flight Operations leaders with what they need to decide faster and better.

The Analyst owns data reports, dashboard creation, and automation, the tools Flight Ops leadership relies on for day-to-day, data-driven decisions. This role creates visibility into the issues that shape the operation: delays and cancellations, open time, reserve staffing, and sick leave. Beyond surfacing what's happening, the Analyst digs into why - diagnosing root causes, spotting problems and opportunities early, and turning that analysis into better operational performance and lower costs.

• Support FOPS leadership with day-to-day and monthly analytics and reporting, plus ad-hoc data mining and analysis
• Analyze the performance of United's crew operations — reserve utilization, reassignments, open time, and pairing efficiency — and translate findings into recommendations leadership can act on
• Define and maintain KPIs and metric logic, ensuring definitions stay consistent and defensible as business rules evolve
• Build high-quality dashboards, tools, decks, and reports for FOPS leadership, the eTeam, front-line management, and business teams across the organization
• Design automated reporting and data workflows that scale, and strengthen existing pipelines for speed and reliability
• Work directly with Flight Ops business partners to scope requirements, validate logic, and land solutions that get used
• Review performance data to confirm experiments, new tools, and processes are on target and delivering real business value
• Apply AI tools (Microsoft Copilot, ChatGPT, Gemini, Claude, Perplexity) to accelerate analysis, documentation, and day-to-day delivery

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree in Operations Research, Computer Science, Statistics, Logistics/Transportation, Industrial Engineering, Engineering, or another quantitative field such as mathematics or economics
• At least 2 years of experience in business intelligence, analytics, and/or data engineering
• Strong command of data structures and relationships, with proven comfort working across large, complex data sets
• Proficiency writing complex queries and procedures in SQL, Python, or comparable languages
• Working familiarity across the data ecosystem, including acquisition, engineering, storage, management, analysis, visualization, and deployment
• Ability to build meaningful dashboards in one or more reporting tools such as Power BI, Tableau, or Spotfire
• Advanced Excel and solid data analysis and modelling skills
• Hands-on experience applying AI tools in real projects, internships, or work environments
• Working knowledge of automation platforms such as Power Automate, Copilot Studio, Zapier, or n8n
• Ability to understand business needs and translate them into analytical solutions
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English, written and spoken
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree in a quantitative field, or equivalent relevant work experience
• Airline experience, particularly knowledge of airline operations and ideally pilot flight operations
• Exposure to statistical and analytical methods
• Experience building and maintaining strong working relationships with stakeholders at all levels
• Adaptability in a fast-moving, changing business environment
• Genuine curiosity about the airline industry and the complexity that comes with it
• A supportive team player motivated to make a difference