Associate Analyst - Customer Insights & Analytics IKC

United Airlines; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

United Airlines is seeking a data analytics professional to extract data from multiple sources, build operational dashboards, and analyze business performance to provide actionable insights. You will support presentations for senior leadership and external stakeholders, applying data mining techniques to solve business problems.

The role emphasizes accuracy, timely delivery, and clear communication, with requirements including a quantitative degree and bilingual English/Hindi proficiency.

Qualifications

• Bachelor's degree in a quantitative field or related field.
• 0 to 2 years of analytics experience.
• Ability to collect, organize, analyze, and disseminate significant amounts of information.
• Attention to accuracy and detail.
• Must be legally authorized to work in India without sponsorship.
• Fluent in English and Hindi (written and spoken).
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Responsibilities

• Extract data from a variety of sources to assist in building operational dashboards and reports.
• Leverage data from a variety of sources to analyze business performance and provide actionable insights.
• Support creation of presentations for United leadership and external stakeholders.
• Execute solutions to business problems using data mining and data analysis.

Skills

Analytical skills

Attention to detail

English and Hindi fluency

Reliability and punctuality

Work authorization in India

Education

Bachelor's degree

Master's degree

Tools

Teradata SQL

MS TSQL

Spotfire

Tableau

Power BI

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Job Overview and Responsibilities

United Airlines is set to expand its fleet size and route network in the near future. The goal of this team is to help empower stakeholders across operating teams with timely and relevant data driven insights to help meet the challenges of scaling the airline, while continuing to maintain dependability and customer focus.

• Extract data from a variety of sources to assist in building operational dashboards and reports
• Leverage data from a variety of sources to analyze business performance and provide actionable insights
• Support creation of presentations for United leadership and external stakeholders
• Execute solutions to business problems using data mining and data analysis

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Bachelor's degree in a quantitative field like Math, Statistics, Computer Science, Engineering, or related field required
• 0 to 2 years of experience in analytics
• Analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information
• Attention to accuracy and detail
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English and Hindi (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Airline experience or knowledge of airline operations preferred
• Familiarity with database querying tools and ability to write complex queries and procedures using Teradata SQL and/or Microsoft TSQL
• Familiar with reporting tools - Spotfire/ Tableau/ Power BI