Associate Analyst - Customer Insights & Analytics

Entri Jobs; Gurugram District; On-site; INR 420,000 - 640,000; Full time

Job summary

United Airlines Business Services is seeking an Associate Analyst in the Customer Strategy & Innovation (CSI) department in India. You will amplify customer voices and influence business strategies through data-driven insights, collaborating with US and India teams to improve the customer experience.

The role involves data mining, dashboard development in Power BI, and creating compelling presentations for leadership and external partners. Willingness to travel 1–2 weeks annually is required.

Qualifications

• Bachelor’s degree in Engineering, Applied Mathematics, Statistics, Operations Research, or a related quantitative discipline.
• Strong SQL skills with ability to write high-performance, scalable code.
• Experience with data analysis of high-volume data and deriving insights.
• Excellent English communication and collaboration skills.
• Eligible to work in India without sponsorship; willing to travel to the US (1–2 weeks annually).

Responsibilities

• Solve complex business problems using data mining, analysis, and automation techniques.
• Leverage diverse data sources to analyze business performance and generate actionable, high-impact insights.
• Develop and maintain Power BI dashboards to support data visualization for stakeholders.
• Support the creation of high-level presentations for United leadership and external partners.
• Communicate effectively with US and India-based cross-functional teams to provide analytical support.
• Utilize AI tools such as Microsoft Copilot, ChatGPT, and Gemini to enhance workflow efficiency and productivity.

Skills

SQL

Python

Data mining

Predictive analytics

Statistical analysis

Automation

Data Visualization

Power BI

Tableau

Education

Bachelor’s degree in Engineering, Applied Mathematics, Statistics, or Operations Research

Master’s degree preferred

Tools

Microsoft Copilot

Job description

Join our Customer Strategy & Innovation (CSI) department as an Associate Analyst, where you will help amplify customer voices and influence business strategies through data-driven insights. In this role, you will be part of a dynamic team dedicated to refining the customer experience through rigorous analysis of operational and survey data.

As part of United Airlines Business Services, you will work in an inclusive environment that values innovation and global collaboration, utilizing cutting-edge technology to shape the future of aviation.

Responsibilities

• Work independently to solve complex business problems using data mining, analysis, and automation techniques.
• Leverage diverse data sources to analyze business performance and generate actionable, high-impact insights.
• Develop and maintain interactive dashboards using Power BI to support data visualization for stakeholders.
• Support the creation of high-level presentations for United leadership and external partners.
• Communicate effectively with US and India-based cross-functional teams to provide analytical support.
• Utilize AI tools such as Microsoft Copilot, ChatGPT, and Gemini to enhance workflow efficiency and productivity.

Qualifications

• Bachelor’s degree in Engineering, Applied Mathematics, Statistics, Operations Research, or a related quantitative discipline.
• Highly proficient in SQL with the ability to write high-performance, industry-grade, scalable code.
• Strong intellectual curiosity for manipulating complex, high-volume data to identify trends and patterns.
• Proven ability to collaborate effectively with diverse teams and individuals at all organizational levels.
• Fluent in English (written and spoken) with excellent communication and presentation skills.
• Must be legally authorized to work in India without sponsorship; ability to travel to the US (approx. 1-2 weeks annually).

Education

Bachelor’s degree in Engineering, Mathematics, Statistics, or Operations Research required; Master’s degree preferred.

Skills

Automation, Data Visualization, Microsoft Copilot, Power BI, Predictive analytics, Python, SQL, Statistical Analysis, Tableau, Data Mining

Experience

Fresher