Associate

Sutherland; Ernakulam; On-site; INR 250,000 - 400,000; Full time

Job summary

Sutherland in India is seeking a Benefits Support Specialist Associate/Sr. Associate who will independently manage benefit administration activities, including provider outreach, claim support, and workflow management. The role handles complex scenarios and supports process improvements.

You will train and coach teammates, maintain documentation, and ensure adherence to quality, productivity, and SLAs while supporting multiple product lines.

Qualifications

• 6 months to 2+ years in Health Insurance, Life Insurance, Disability Benefits, or related domains.
• Strong attention to detail and analytical skills.
• Excellent verbal and written communication.
• Ability to interpret procedures and apply judgments within guidelines.
• Excellent time-management and organizational skills.
• Proficient with multiple systems and applications.
• Ability to work independently and manage competing priorities.

Responsibilities

• Process complex benefit administration activities with minimal supervision.
• Review claim documentation and determine appropriate next steps.
• Contact providers and other stakeholders to obtain information.
• Manage follow-up activities and resolve outstanding requests.
• Ensure compliance with quality, productivity, and service-level standards.
• Identify and resolve processing exceptions.
• Maintain accurate and complete documentation.
• Support multiple product lines and workflows.
• Assist with training, coaching, and knowledge sharing.
• Escalate issues or exceptions to leadership when needed.
• Recommend process improvements and efficiency opportunities.

Skills

Health Insurance

Claims Processing

Healthcare Operations

Leave Administration

Verbal Communication

Written Communication

Time Management

Attention to Detail

Independent Work

Job description

Job Description

The Benefits Support Specialist Associate/Sr. Associate - Independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.

Key Responsibilities

• Process complex benefit administration activities with minimal supervision
• Review claim documentation and determine appropriate next steps
• Contact providers and other stakeholders to obtain required information
• Manage follow-up activities and resolve outstanding requests
• Ensure compliance with quality, productivity, and service-level standards
• Identify and resolve processing exceptions
• Maintain accurate and complete documentation
• Support multiple product lines and workflows
• Assist with training, coaching, and knowledge sharing
• Escalate issues or exceptions to leadership when needed
• Recommend process improvements and efficiency opportunities

Required Skills

• Minimum 6 Months 2+ years of experience in Health Insurance, Life Insurance, Disability Benefits, Leave Administration, Claims Processing, Healthcare Operations, or related domains.
• Strong attention to detail and analytical skills
• Eective verbal and written communication skills
• Ability to interpret procedures and apply judgments within guidelines
• Strong organizational and time-management skills
• Prociency in multiple systems and applications
• Ability to work independently and manage competing priorities