Associate

Iron Mountain Incorporated; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Iron Mountain Incorporated in Bengaluru is seeking an Associate to join our Customer Operations team. In this role you will manage everyday account activities with precision and care, delivering smooth, high‑quality customer service and ensuring clients receive prompt, dependable support daily.

You will learn operational workflows, collaborate with supportive colleagues, and build a solid foundation for your professional growth, while contributing to documentation and recordkeeping with accuracy

Qualifications

• 1+ years of experience in customer service, operations, or administrative support.
• Knowledge of customer support workflows and standard operating procedures.
• Ability to manage daily deadlines with attention to detail and sound judgment.

Responsibilities

• Complete assigned customer tasks and service requests accurately and within daily timelines.
• Follow standard operating procedures, escalate complex cases when needed.
• Collaborate with internal colleagues to support team initiatives.
• Maintain clear, detailed documentation for all interactions and tasks.

Skills

Customer service experience

Detail oriented

Collaborative mindset

Job description

IND | Bangalore | Level 10, CITRINE Block, WTC-4, Bagmane World Technology Center

Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a dependable Associate to join our Customer Operations team.

In this role, you'll play a key part in delivering smooth, high-quality customer service by managing everyday account activities with precision and care. You'll have the opportunity to master operational workflows, collaborate with supportive team members, and build a dependable foundation for your professional growth. Here, your dedication to accuracy and open communication will directly ensure our clients receive prompt, dependable support every day.

What You’ll Do (Responsibilities)

In this role, you will:

• Customer Activity Execution: Complete assigned customer tasks and service requests accurately and within established daily timelines.
• Process Adherence & Escalation: Follow standard operating procedures closely, promptly identifying and escalating complex cases, potential delays, or process bottlenecks.
• Operational Collaboration: Partner with internal colleagues to support team initiatives, share daily operational updates, and maintain seamless service delivery.
• Documentation & Recordkeeping: Maintain clear, detailed, and accurate documentation for all completed customer interactions and operational tasks.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• 1+ years of experience in customer service, operations, or administrative support environments.
• Strong knowledge of customer support workflows, standard operating procedures, and basic recordkeeping practices.
• Proven ability to manage daily deadlines with high attention to detail and sound operational judgment.
• A collaborative mindset with excellent interpersonal skills, a positive attitude, and an eagerness to learn.

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE.