Transformation & Continuous Improvement Specialist

Iron Mountain; Bengaluru; Hybrid; INR 1,100,000 - 1,700,000; Full time

Job summary

Iron Mountain is seeking a Transformation & Continuous Improvement Specialist to join our Digital BU. You will lead end-to-end transformation initiatives, applying Lean Six Sigma, IDP and automation to boost productivity, quality and margins.

You will design scalable service architectures, manage change with cross-functional partners, and implement governance while ensuring risk controls meet SOC and SSAE Type II standards; travel up to 50% and eligibility for a U.S.

Qualifications

• 8+ years of progressive experience in continuous improvement and related fields.
• Strong knowledge of high-volume digital operations and IDP.
• Proven ability to structure complex problems with Lean Six Sigma.
• Lean Six Sigma certified; experience in global delivery (India, North America).
• Hybrid work, travel up to 50% and eligibility for U.S. security clearance.

Responsibilities

• Drive Transformation Strategy & Operational Excellence end-to-end from assessment to realization.
• Design scalable service architectures with KPIs/SLAs and governance.
• Deploy AI, robotics & intelligent automation to modernize workflows.
• Lead change management and stakeholder alignment with senior leadership.
• Embed risk management and compliance, including SOC/SSAE Type II prep.

Skills

Lean Six Sigma

Operational excellence

Digital transformation

Strategy

Management consulting

Education

Bachelor's degree in a relevant field

Lean Six Sigma certification

Tools

Agentic AI

Generative AI

Intelligent Document Processing (IDP)

Robotics

Job description

IND | Bangalore | 12/3, Bommasandra

Full time

J0107449

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Transformation & Continuous Improvement Specialist

Iron Mountain is seeking a visionary, results-driven Transformation & Continuous Improvement Specialist to join our Digital BU team.

What You’ll Do

In this role, you will:

• Drive Transformation Strategy & Operational Excellence: Lead end-to-end strategic transformation initiatives from assessment through implementation and benefit realization, using Lean Six Sigma, root cause analysis, and standard work frameworks to optimize productivity, turnaround time, quality, and margins.
• Design & Implement Scalable Service Architectures: Define and execute customer-centric digital service delivery models, establishing physical and platform operating requirements, governance frameworks, and KPIs/SLAs while leading platform releases, UAT, and post-launch stabilization.
• Deploy AI, Robotics & Intelligent Automation: Identify, prioritize, and implement high-value operational use cases leveraging Agentic AI, Generative AI, Intelligent Document Processing (IDP), robotics, and predictive analytics to modernize high-volume digital workflows and build effective human-in-the-loop operating models.
• Lead Change Management & Stakeholder Alignment: Build collaborative partnerships across Operations, Technology, Product, and Executive Leadership to execute change management strategies, establish program governance, and communicate transformation roadmaps and ROI to senior leadership.
• Embed Risk Management & Operational Resilience: Strengthen operational controls, documentation, and compliance frameworks using methodologies such as FMEA to reduce operational risk and maintain audit readiness for standards including SOC and SSAE Type II.

What You’ll Bring

The ideal candidate will have:

• 8+ years of progressive experience in continuous improvement, operational excellence, digital transformation, strategy, or management consulting.
• Strong knowledge of high-volume digital operations, intelligent document processing (IDP), business process outsourcing (BPO), shared services, and modern automation tools (Agentic AI, Generative AI, Robotics).
• Proven ability in structuring complex operational problems, applying Lean Six Sigma and process optimization techniques, managing cross-functional programs, and driving executive-level stakeholder alignment.
• Bachelor’s degree in a relevant field; Lean Six Sigma certification and experience scaling solutions across global delivery environments (India and North America) are highly regarded.
• Ability to work in a hybrid environment, travel up to 50%, and eligibility to obtain and maintain a U.S. Government security clearance.

Category: Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0107449