Assoc Mgr. Professional Services Consulting

UKG; Dadri; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

UKG seeks an experienced Associate Manager in our Professional Services Consulting (PSC) group to guide a team delivering the UKG Ready product to clients. You will provide technical leadership, drive implementation activities, and ensure on-time, high-quality delivery across global deployments.

You will engage with customers, configure solutions, stay current with product features, and collaborate across functions. The role requires a 3 PM–12 AM IST shift and willingness to travel as needed.

Qualifications

• Experience in a Cloud company or managing a product implementation team.
• BE/BTech/MCA degree with 10+ years of work experience including global implementations.
• HR/Payroll/HCM/WFM domain experience preferred.
• Strong analytical skills with track record of driving change and process improvements.
• Ability to adapt to new technologies and changing environments.
• Proven team leadership skills and project-team collaboration.
• Excellent written and verbal communication across all levels.
• Willingness to work a fixed shift (3 PM IST to 12 AM IST).
• Willingness to travel domestically or internationally as needed.

Responsibilities

• Lead a function or team of Solution Consultants delivering UKG Ready to end customers.
• Provide technical and implementation guidance to meet project deliverables.
• Configure and re-connect our software solution as needed.
• Keep up-to-date with product features and functionality.
• Collaborate across teams on new client implementations, upgrades, and changes.
• Provide technical leadership to ensure projects meet expectations.
• Assign projects based on skills and availability; manage priorities.
• Identify and mitigate risks to project delivery.
• Foster a collaborative environment within the business unit and UKG.

Skills

Cloud experience

Global implementations

Team leadership

Analytical skills

Communication skills

Shift work (IST)

Travel flexibility

Education

BE/BTech/MCA

Job description

Job Description:

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

UKG Ready (UKGR) is an exciting product of Ultimate Kronos Group (UKG) which continues to experience incredible growth! If you are interested in taking your career to the next level by utilizing and enhancing your software implementation and consulting skills, then this is the job for you! We are seeking talented software implementation professionals who are interested in being part of our dynamic, fast-paced environment and are eager to develop their career and make a difference for UKG.

You will be joining the Professional Services Consulting (PSC) job family of UKG Customer Experience (CX) workgroup for the new customer deployments of UKGR product and work with UKGR delivery teams & customers in North America region.

We hire people having knowledge in Human Capital Management &/or Workforce Management domain for products like ADP, Dayforce, Oracle HCM, PeopleSoft, People Strong, Ramco, SAP SuccessFactors, Workday.

This Associate Manager will lead a function or team of individual Solution Consultants responsible for delivering the UKG Ready product to end customers, and as well expected to contribute directly to implementation activities.

This individual is expected to drive a highly collaborative environment by understanding the business as a whole and providing technical & implementation guidance to meet project deliverables in a timely and efficient manner. This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continued learning, clear directions and expectations, and continued process improvement.

Regarding the implementation activities, the person is expected to get trained in implementation activities of various UKG Ready modules and be able to support with configuration activities and also participate in other project phases to be able to successfully support end-to-end implementation. This would eventually help the individual to effectively manage the team in long term.

Responsibilities include:

• Engage with our clients directly or indirectly to understand their business needs regarding the implementation of various modules of UKG Ready product.
• Leverage your knowledge and experience to consult on best practices and assist clients (directly or through some onsite person) in designing and building a solution that meets their needs.
• Utilize your technical aptitude to re-configure our software solution.
• Stay up to date on the latest product features and functionality.
• Work cross-functionally and amongst a team on new client implementation, upgrade, and change order projects.
• Provide technical leadership and guidance to the team to ensure projects are completed within expectations.
• Work with peers to assign projects based on skill, experience, and availability; clearly communicates task priorities, helping team members to adjust workload as needed.
• Anticipate problems or situations that could affect the team or peers. Assess the potential impact on own and others’ work and develop and execute the best work solution.
• Track and monitor all team projects and engage as necessary to remove roadblocks and ensure successful project delivery.
• Create a collaborative environment within the direct business team and throughout UKG company.
• Encourage open and honest communication within direct team as well as across the organization.
• Continually solicit feedback from team members, peers, and supervisors to find new or better ways to operate, improve efficiency, and/or develop themselves.
• Drive the business to continually improve processes and efficiencies. This includes practicing risk taking as well as creating an environment where employees take risks.
• Proactively communicate relevant information to team members, peers, and superiors.
• Ensure all personal and team administrative tasks are completed timely and accurately.
• Ensure all personal are following the established best practices and methodologies.

Qualifications:

• Experience working in a Cloud company or having managed a product implementation team.
• BE/BTech/MCA degree and 10+ years of work experience, including experience of Global implementations.
• HR/Payroll/HCM/WFM domain experience strongly preferred.
• Strong analytical skills with the track record of driving change and process improvements.
• Demonstrated ability to adapt to new technologies and changing environments.
• Demonstrated team leadership skills with the ability to work as part of a project team.
• Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization.
• Ability to work in a fixed business-required shift (3 PM IST to 12 AM IST)
• Ability to travel domestic or international as needed.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the worlds largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. Its this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail]

Requirements: