Assoc Manager Payroll Delivery

Dayforce; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Dayforce Bengaluru seeks an Associate Manager to lead a payroll delivery team, ensuring service excellence for clients. You will set objectives, identify training needs, and drive the team to deliver accurate payroll, year-end activities, and related projects.

You will mentor peers, close knowledge gaps, and maintain strong customer relationships while upholding security and compliance standards in a fast-paced environment.

Qualifications

• Experience in high-volume payroll processes and outsourcing.
• Proven ability to manage and develop a payroll team.
• Strong communication with leadership and customers.

Responsibilities

• Plan and manage talent management activities for payroll operations.
• Hire on-board and coach team members; set goals and assess performance.
• Ensure service delivery excellence and customer satisfaction.
• Oversee change control, compliance, and data security in payroll.

Skills

Payroll management

Team leadership

Customer service

Analytical skills

Communication skills

Education

Bachelor's degree in related field

Tools

HCM applications

ERP systems

Job description

• We need smart, driven people with payroll and domain expertise mixed with a desire to provide a great Customer experience with every interaction
• The Assoc Manager will manage the team responsible for the delivery of outsourced Payroll services for Dayforce s customers, ensuring service excellence
• This role is also responsible for the setting and measurement of individual and team objectives, identification of skills needs and the organization and / or provision of appropriate training to enable team members to make the required contribution to business objectives
• You will have a strong background in effectively managing a specialized team and will also have an in-depth working knowledge of leading payroll, year-end, and other projects
• You will demonstrate initiative, agility, ownership and delivery on areas of responsibility, by developing solid product and domain expertise within the team
• This will allow you to maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectations
• The leadership team will look to you to provide peer to peer mentoring, identify knowledge gaps and provide feedback

What you ll get to do-

• Plans and manages all talent management activities in support of Ceridian s HR programs and functional objectives:
• Hiring and on-boarding employees
• Performance Management activities - goal setting and cascading, completing formal performance reviews, providing feedback, assigning performance ratings
• Coaching, mentoring team members, offering feedback to foster openness, continuous learning, and a high- performance environmentLeading and supporting learning and development opportunities
• Completing succession planning activities to support service contingency and employee development
• Actions disciplinary, retention, engagement, and recognition initiatives
• Manages and balances the team s activities and work volumes to ensure the provision of a quality service, performed within the established processes, quality controls, and timelines, resulting in the retention of the customer base
• Ensures that customer inquiries, events, change controls and complaints are proactively managed to a resolution
• Establish and maintain effective internal and external communication channels to ensure the availability and dissemination (where appropriate) of relevant information
• Partner with internal functions, managing stakeholder relationships, ensuring operational excellence as One Team Supports customer transition to service activities in accordance with established best-practices to ensure a positive experience for customers and service teams
• Establish and maintain a quality culture within the team, delivering repeatable and reliable customer experiences with zero defects
• Ensure that quality practices are implemented and adhered to, and that team members manage customer information in accordance with compliance and contingency regulations
• To comply with security policies, for the maintenance of confidentiality, integrity and to protect personal dataManage customer change control
• Provides leadership and expertise at a process level for the entire end to end payrollSupports (existing and new) clients and internal teams throughout various client life cycles
• Has an I own it attitude about deliverables and projects from start to finishMaintains the highest level of customer satisfaction

What s in it for you-

• Encouragement to be the best version of yourself at and away from work: YOUnity diversity and inclusion programsAmazing time away from work programs
• Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your lifeRecognition for your contributions through excellent pay, perks, and rewards
• Giving where you re living: volunteer days, Dayforce sponsored events, and our very own charity, Dayforce CaresOpportunities to fuel your career growth through numerous internal and external programs and events

Skills and experience we value -

• Experience in managing high volume and complex Payrolls (min 5 years)
• End to end payroll experience a plus with strong analytical and technical expertise Supervisory experience in a customer services environment
• Experience in managing customer relationships
• Experience in the payroll outsourcing or consulting industry preferred
• Requires a clear understanding of payrolls across the EMEA (UK) region with an understanding of applicable legislative requirements
• Must have excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners and customers
• Relevant payroll qualification, or relevant experience requiredAbility to work flexible hours
• Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applications