Assistant Store Manager-SARATH CITY MALL-HYD

kushals.com; Hyderabad; On-site; INR 420,000 - 600,000; Full time

Job summary

SARATH CITY MALL in Hyderabad is seeking an Assistant Store Manager to support the Store Manager in achieving sales targets, ensuring operational excellence, and delivering exceptional customer experiences through team leadership. You will supervise daily store operations, inventory, training, and scheduling, while maintaining in‑store displays and adherence to company guidelines.

Required: 3–5 years in fashion retail with a team‑lead role; strong communication, problem‑solving skills, and MS

Qualifications

• HSC with at least 5 years experience, or Bachelor's degree with at least 3 years in fashion retail, with team leadership experience.
• Proficiency in Microsoft Office Suite and retail POS systems.
• Excellent customer service skills, including active listening, problem-solving, and the ability to build strong customer relationships.
• Proven ability to drive sales and meet targets.
• Ability to motivate, guide, and develop a team.
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to manage multiple priorities and ensure smooth and efficient store operations.

Responsibilities

• Customer focus: foster a customer-centric culture and handle escalated queries with professionalism.
• Monitor adherence to policies and drive sales targets.
• Leverage data insights to optimize inventory and collaborate with VM for displays.
• Coach and recognize the team; assist with scheduling and performance reviews.
• Ensure store operations, stock management, visuals, and audits are maintained.

Skills

Customer service

Active listening

Problem solving

Communication

Conflict resolution

Team motivation

Multi-tasking

MS Office

POS systems

Education

High School

Bachelor's degree

Tools

Microsoft Office Suite

Retail POS systems

Job description

Assistant Store Manager – SARATH CITY MALL – HYD

The Assistant Store Manager supports the Store Manager by achieving sales targets, ensuring operational excellence, and fostering exceptional customer experiences through team leadership and collaboration.

Key Responsibilities

• Customer Focus: Assist in fostering a customer‑centric culture by ensuring exceptional customer service, exhibiting emotional intelligence to build trust and rapport with customers, and handling escalated customer queries, concerns, and feedback with professionalism and empathy.
• Monitor adherence to company policies and guidelines by all team members; contribute to driving store sales targets, including category‑wise goals.
• Assist in leveraging data insights to optimize inventory and identify growth opportunities; collaborate with the Store Manager and Visual Merchandising (VM) team to maintain impactful in‑store displays.
• Support the Store Manager in motivating the team to achieve high performance through coaching and recognition; assist with resolving team conflicts and fostering a collaborative work environment.
• Assist in conducting on‑the‑job training (OJT) and support employee development through constructive feedback; assist with employee schedules and provide feedback on performance reviews.
• Change Management: Adapt quickly to new business strategies and processes, ensuring smooth implementation within the team; promote flexibility and enthusiasm for adopting new processes and technologies.
• Decision‑Making: Provide input and support for data‑driven decisions that enhance customer satisfaction and operational efficiency; assist in analysing store performance metrics and implementing improvements.
• Store Operations Excellence: Maintain outstanding store condition, ensuring it is clean, organized, and visually appealing; supervise daily store operations, including stock management, visual merchandising, and shrinkage prevention; ensure store compliance with company standards through regular checks and audits; handle administrative tasks such as preparing reports and assisting with scheduling.

Candidate Requirements

• High School Certificate (HSC) with at least 5 years of experience, or Bachelor’s degree with at least 3 years of experience in the fashion retail industry; must have held a team leader/team handling role for a minimum of 6 months.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and retail POS systems.
• Exceptional customer service skills, including active listening, problem‑solving, and the ability to build strong customer relationships.
• Proven ability to drive sales and meet targets.
• Ability to motivate, guide, and develop a team.
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to manage multiple priorities and ensure smooth and efficient store operations.