Assistant Store Manager - Pacific Mall

Ugaoo; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Ugaoo store at Pacific Mall, Tilak Nagar, is seeking a Store Manager to lead end-to-end operations, drive sales, and maintain plant-care standards. You will oversee customer experience, merchandising, stock levels, and team performance to meet P&L targets.

The ideal candidate has 3–6 years of retail store management experience, strong people management skills, and comfort with POS/inventory systems. Retail knowledge of plants is a plus.

Qualifications

• Graduate, preferably with retail/hospitality background.
• 3–6 years of retail store management experience (F&B, lifestyle, or specialty retail preferred).
• Strong people management and customer orientation.
• Comfortable with retail tech (POS, inventory systems).

Responsibilities

• Own store revenue, footfall, and average bill value targets.
• Monitor daily/weekly/monthly sales performance against budget.
• Control store costs (manpower, wastage, consumables) within budget.
• Recruit, train, and mentor store staff on product knowledge and customer service.
• Ensure SOPs, grooming, punctuality, and safety across the team.

Skills

People management

Customer orientation

Team leadership

Retail operations

Education

Bachelor's degree

Tools

POS systems

Inventory systems

Job description

Job Description:

Location: Ugaoo store - Pacific mall, Tilak Nagar

Reports to: City Head – Retail / Zonal Manager

About Us

At Ugaoo, we’ve always believed plants are more than décor — they’re companions, healers, and reminders of what truly matters. What began as a small idea sparked by a plant on a windowsill has grown into India’s leading gardening brand, backed by marquee investors like DSG Consumer Partners and V3 Ventures. From our 25-acre farm in Talegaon to a thriving D2C store and retail presence across Pune, Mumbai, Delhi and Bangaluru - we’re building an ecosystem that brings nature closer to homes, offices, and communities.

Role Purpose

Own end-to-end store operations, driving sales, customer experience, plant care standards, and team performance to deliver the store’s P&L targets.

Key Responsibilities

Sales & P&L

• Own store revenue, footfall conversion, and average bill value targets
• Monitor daily/weekly/monthly sales performance against budget
• Control store-level costs (manpower, wastage, consumables) within budget

Customer Experience

• Ensure FAB (Features-Advantages-Benefits) selling standards are followed for all plant/product categories
• Resolve customer escalations and maintain service quality benchmarks
• Drive local activations, events, and community engagement to build footfall

Plant & Inventory Management

• Maintain plant health standards — watering schedules, pest checks, grooming, and visual merchandising
• Manage stock levels, indenting, and minimize shrinkage/wastage
• Ensure planogram and store display standards are maintained

Team Management

• Recruit, train, and mentor store staff on product knowledge and customer service
• Conduct daily briefings, roster planning, and performance reviews
• Ensure grooming, punctuality, and SOP adherence across the team

Store Operations

• Ensure statutory compliance, licenses, and store audit readiness
• Coordinate with visual merchandising, marketing, and supply chain teams
• Maintain store safety, cleanliness, and asset upkeep

Requirements

• Graduate, preferably with retail/hospitality background
• 3–6 years of retail store management experience (F&B, lifestyle, or specialty retail preferred)
• Strong people management and customer orientation
• Passion for plants/gardening is a plus
• Comfortable with retail tech (POS, inventory systems)

Key Metrics

• Sales achievement %, conversion rate, ABV
• Customer satisfaction/NPS
• Shrinkage %, plant mortality rate
• Staff attrition and training completion