Assistant Store Manager

Shoppers Stop; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Shoppers Stop is seeking a counter supervisor to oversee beauty/retail counters, ensuring merchandising, hygiene, and brand standards while driving sales.

You will coach consultants, plan rosters, monitor performance, and coordinate with Education Executive on product launches and events. Strong customer service and product knowledge are essential.

Qualifications

• High School Graduate or equivalent.
• 1-3 years of experience in related field or environment.
• Knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint).
• Retail selling and makeup skills with strong customer orientation.

Responsibilities

• Ensure counters are merchandised and meet hygiene standards per Brand guidelines.
• Lead and coach Consultants to achieve selling targets and maintain product knowledge.
• Plan rosters to ensure counters are adequately covered for service.
• Monitor performance and provide timely feedback and action plans.
• Handle customer queries and resolve complaints, escalating to Line Manager as needed.
• Assist in managing counter expenses and reports; participate in education seminars.

Skills

Retail selling skills

Effective communication

Makeup skills

Team player

Planning and organizing

Influencing

Problem solving

Learning proficiency

Education

High School Graduate or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

• Ensure all counters are correctly merchandised, meeting all hygiene standards as directed by the Brand.
• Maximize in-store visual projection on counter and promotional areas (secure additional and best merchandising space where possible).
• Resolve any issues/complains related to business and reported to LM.
• Assist in the timely development and execution of department marketing program, including seasonal new product launches and product re-promotes sampling and merchandising programs within specified categories in accordance with global Brand guidelines.
• Effectively supports special events programs in line with global guidelines and monitor sell thru.
• Provide regular feedback on new product launches and other programs as well as on local market trends and competitive activity. Ensure company standard at all times.

Team Management

• Ensure the team is coached, developed and motivated in all aspects of the business (selling, product knowledge, administration and customer service etc).
• Plan BAs/Consultants rotas to ensure the counter is adequately covered at all times so the customers can be served.
• Delegate tasks efficiently to the team members and ensure smooth flow of the operation.
• Communicate information effectively to the team member on a daily and weekly basis as required.
• Set daily sales targets to each Consultants.
• Conduct performance reviews and discuss individual action plan on a time to help the Consultant to achieve the Company’s expectation from them.
• Give consistent and timely feedback.
• Recognize the hard work of Consultants and reported it to the LM.
• Ensure that performance challenges are dealt promptly and in line with Company policy and procedure and reported to the Line Manager.

Customer Service

• Ensure that the team delivers Company’s customer service standards.
• Work with Sales & Education Executive in gathering customer’s feedback and reported the same to the Line Manager.
• Handle customer complaints and raise it to the attention of the Line Manager.
• Answers queries and obtains information, and follows up all pending matters related to Brand personnel, products, events etc.
• Ensure the knowledge of all Consultants regarding product launches, promotions, and events etc.
• Communicate to LM saleable items and non-saleable. Ensure stocks availability of saleable items and recommend or motivate Consultant to suggest non-saleable items to achieve sales targets.
• Closely monitor and analyze business results to recognize areas of opportunity and growth that will build and impact the business.
• Set, monitor and follow up each Consultants sales performance.
• With LM put in place 6 months activity planner that will ensure the achievement of targets.
• Monitor competitor’s activities and discuss action plan with the LM. Recommends in-store

.and outside activities to build sales.

Administration

• Ensures all reports and documentations are completed accurately and in line with Company deadlines.
• Monitor Consultants time sheet.

Other

• Perform other duties as assigned.
• Assist Sales & Education Executive in managing counter expenses.
• Attend education seminars to gain Brand philosophy and product knowledge.
• Lead by example to create an environment that is encouraging, respectful, and motivational and builds team co-operation.
• Apply grooming standard to all personnel as per company policy.

Qualifications and Education Requirements

• High School Graduate or equivalent
• With at least 1-3 years of experience in related field or environment
• Knowledge of computer applications such as Microsoft Outlook, Word, Excel and Power Point etc.
• Technical skills: Retail selling skills, Effective communication and makeup skills
• Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem solving, Innovative, In touch with current trends, styles, colors and also the taste of the Indian market.

Preferred Industry

Beauty/ Retail /Apparels/Salon/Aviation/Hospitality