Beauty Associate

Shoppers Stop; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Shoppers Stop Ltd in Mumbai is hiring a Beauty Advisor to assist customers, demonstrate products, and drive sales while upholding brand standards. You will greet shoppers, assess needs with open questions, and provide hygienic, educational demonstrations.

The role emphasizes strong product knowledge, teamwork, and adherence to SOPs in a busy retail environment. The position requires a customer‑focused mindset, punctuality, and a proactive approach to improve store performance.

Responsibilities

• Sales generation and achieving store targets as outlined by the manager
• Assist in executing monthly action plans and events calendar
• Adhere to stock control procedures and FIFO guidelines for testers
• Contribute to high conversion through effective customer engagement
• Close sales with a courteous, service oriented approach and invite further interaction
• Greet customers and assess needs using open questions and active listening
• Provide hygienic, educational product demonstrations and consultations
• Maintain product knowledge and comply with security and cashiering procedures
• Uphold counter hygiene, dress code and professional image
• Communicate store activities to the team and support learning sessions

Job description

Group Company: Shoppers Stop Ltd

Designation: Beauty Advisor

Office Location:

Position description: NA

Primary Responsibilities

• Sales
• Percentage contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager
• Helps Manager in executing monthly action plan including events calendar
• Adheres to out of stock procedures as set by Manager
• Actively participates in the FIFO process and management of Testers as per guidelines set by Manager
• Number of focused services carried out (Percentage contribution to sales) (e.g. You time services for CL)
• Effectively closes the Sale, thanks the customer, and invites them
• Customers Follow up (e.g. 1 2 3 connect for EL, 2 2 2 for CL, 3 3 3 for BB)
• Consultation
• Greets customers upon arrival with a verbal greeting and smile
• Fully investigates customers? needs using open ended questions and demonstrates active listening
• Demonstrations and consultations are hygienic and educational
• Product and Technical Knowledge
• Displays a competent level of Product Knowledge, and keeps up to date in this area
• E Learning
• Aware of and adheres to security and cashiering procedures
• Personal and Counter Image
• Brand dress code and grooming followed, and the strong personal image displayed
• Maintains hygiene of counter, clean and tidy work area (during and after demos and applications)
• Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling
• Keeps brush belt clean and in good order
• Communication and Relationship Building
• Maintains good relationships with Customers, Store, SSL and Brand teams, Mall Management
• Attends Learning Labs/scheduled workshops, contributes to training sessions/meetings, and keeps oneself informed of all store activities
• Communicates essential information to the store team
• Is keen to help the team with their tasks, also accurately and timely completes their own task
• Commitment
• Punctual, flexible, and has a responsible attitude towards breaks and absence
• Ensures compliance with the company's code of conduct and SOPs
• Self motivated, uses own initiative, and takes direction well

Additional Responsibilities

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s

Required Training/s

Required work experience

• Industry:
• Role:
• Years of experience:

Key Performance Indicators

Required Competencies

Required Knowledge

Required Skills

Required abilities

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• Other:

Work Environment Details

Specific requirements

• Travel:
• Vehicle:
• Work Permit:

Other details

• Pay Rate:
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• Compliance Related:
• Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.