Assistant Shikhar Operations Manager

Unilever; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading consumer goods company located in Mumbai is seeking an Assistant Category & Shikhar Operation Manager to coordinate with various teams and enhance customer engagement. The role involves managing operational plans, driving sales performance, and improving customer experience by enhancing service ratings. Ideal candidates should demonstrate strong analytical abilities and stakeholder management skills, being able to effectively resolve customer issues while fostering a growth mindset in a dynamic environment.

Qualifications

• Demonstrate a growth mindset with a high bias for action.
• Possess strong analytical rigor and communication skills.
• Have excellent stakeholder management capabilities.

Responsibilities

• Drive category JTBDs by creating BU properties.
• Increase engagement collaborating with Shikhar CMT.
• Improve customer experience by enhancing NPS.
• Apply strong analytical skills to evaluate efficiency parameters.
• Lead major telecalling sales projects.

Skills

Growth mindset

Analytical skills

Communication skills

Stakeholder management

Customer issue resolution

Job description

About Unilever

Be part of the world’s most successful, purpose‑led business. Work with brands that are well‑loved around the world, that strive to improve the lives of our consumers and the communities around us every day. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!

Job Description

Job Title: Assistant Category & Shikhar Operation Manager

Location: Mumbai HO

Description

The role involves coordinating with Category and Channel teams to ensure timely closure of Shikhar Ops. The individual will lead end‑to‑end execution of monthly plans through effective activations and engagement strategies. A strong understanding of the GT ecosystem is essential, as customer centricity will be a key focus area. The person will be responsible for driving the overall funnel (transacting) and channel sales performance. Strong stakeholder management skills are required, as the role involves working closely with diverse internal teams.

Main Responsibilities

• Drive category JTBDs by creating BU properties.
• Increase engagement, collaborating with Shikhar CMT and branch counterparts to ensure smooth business operations.
• Improve customer experience by enhancing NPS and Play Store ratings while resolving SLC issues within SLA timelines.
• Apply strong analytical skills to evaluate business and efficiency parameters.
• Drive fulfilment and OTIF for the overall Shikhar business and improve WOA of Customer CDT.
• Lead major telecalling sales projects and enhance agent productivity.

Key Skills Needed

• Demonstrate a growth mindset with a high bias for action.
• Possess strong analytical rigor and communication skills.
• Have excellent stakeholder management capabilities, understanding category and channel behaviour.
• Resolve customer issues effectively within SLA.